MSP Support Technician II — Network & Unified Communications

Peyton Resource Group; Schertz (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Peyton Resource Group is seeking an MSP Support Technician II to deliver hands-on technical assistance to business clients across multiple environments. The role includes onsite and remote support, plus troubleshooting across Microsoft 365, Active Directory, Windows, networking, and VoIP systems.

You will manage tickets end-to-end, document work, and communicate professionally with customers. A minimum of four years of experience in technical support and strong Tier II skills are required.

Qualifications

• 4+ years of hands-on technical support experience.
• Strong Tier II troubleshooting abilities.
• Experience with networking and connectivity.
• Knowledge of structured cabling and low-voltage systems.
• Experience with TDM/IP phone systems is a plus.
• Excellent communication and documentation skills.

Responsibilities

• Provide Tier II support for managed services clients.
• Troubleshoot Microsoft 365, Active Directory/Entra ID, Windows, networking, VPNs.
• Perform onsite and remote troubleshooting.
• Manage tickets from troubleshooting to resolution.
• Communicate with customers professionally.
• Support server, cloud, and network-related tasks.

Skills

Tier II support

Networking basics

Structured cabling

Remote support

Phone systems (TDM/IP)

Low-voltage systems

Customer service

Documentation

Job description

Peyton Resource Group is seeking an MSP Support Technician II to deliver hands-on technical assistance to business clients across multiple environments. The role includes onsite and remote support, plus troubleshooting across Microsoft 365, Active Directory, Windows, networking, and VoIP systems.

You will manage tickets end-to-end, document work, and communicate professionally with customers. A minimum of four years of experience in technical support and strong Tier II skills are required.