MSP Technical Support: Frontline IT & Cloud Apps

Pavion; Town of Florida (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Pavion is seeking an MSP Tech Support specialist to deliver frontline technical assistance, resolve Level I incidents, and support Office 365 and phone systems. The role involves remote troubleshooting with occasional on-site visits, ensuring accurate documentation and a strong customer service mindset.

Ideal candidates have a High School Diploma and about 1 year in IT, plus familiarity with MSP tools and a proactive approach to learning. Competitive salary and comprehensive benefits are offered.

Qualifications

• High School Diploma or equivalent.
• 1 year of IT experience.
• Excellent verbal and written communication skills.
• Understanding of relevant technologies, solutions, troubleshooting, and support.

Responsibilities

• Provide Level I technical support across channels (phone, email, web, chat, tickets).
• Troubleshoot hardware, software, peripherals, and basic network issues.
• Support and diagnose desktops, laptops, printers, and MS Office applications.
• Use remote tools; perform on-site visits when needed for deployment or repair.
• Manage user accounts and VOIP/phone systems administration.
• Document issues, steps taken, and resolutions clearly.

Skills

Excellent verbal and written comms

Understanding of technologies and IT

Strong organization and time‑mgt

Education

High School Diploma

Tools

Autotask

Datto RMM

Auvik MSP tools

Job description

Pavion is seeking an MSP Tech Support specialist to deliver frontline technical assistance, resolve Level I incidents, and support Office 365 and phone systems. The role involves remote troubleshooting with occasional on-site visits, ensuring accurate documentation and a strong customer service mindset.

Ideal candidates have a High School Diploma and about 1 year in IT, plus familiarity with MSP tools and a proactive approach to learning. Competitive salary and comprehensive benefits are offered.