Global MNC Tech Accounts Director

DHL Global Forwarding; Dallas (TX); On-site; USD 106,000 - 141,000; Full time

Benefits offered by this job

Competitive base salary

401(k) match

Stock purchase plan

Medical coverage

Vision insurance

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in Dallas, TX is seeking a Global Customer Director for MNCs in the Technology sector. You will lead strategic relationships, shape global growth strategies, and coordinate cross-divisional teams to deliver integrated logistics solutions.

The role requires 10+ years in logistics/global account management, with a track record of managing multinational accounts and driving revenue growth.

Qualifications

• 10+ years in logistics, freight forwarding, supply chain, or global account management.
• Experience managing large multinational customers.
• Strong knowledge of Air Freight, Ocean Freight, Customs Brokerage, and supply chain solutions.
• Executive-level selling and negotiation skills.
• Experience leading cross-functional and virtual global teams.
• Strong financial and commercial acumen.

Responsibilities

• Develop and execute global customer growth strategies for multinational customers.
• Create and maintain customer development plans aligned with customer business objectives.
• Serve as the senior commercial relationship owner for key global accounts.
• Establish executive sponsorship and strategic dialogue with customer leadership.
• Deliver MNC volume growth and gross profit performance against budget targets.
• Identify, qualify, and convert new business opportunities across Air Freight, Ocean Freight, Customs, and integrated logistics solutions.
• Manage the global sales pipeline and support complex multi-country pursuits.
• Drive RFQ, RFI, and tender strategies to maximize win rates.
• Maintain strong relationships with global procurement, supply chain, logistics, and operations executives.
• Conduct regular business reviews and strategic planning sessions.
• Ensure service excellence and customer retention.
• Resolve escalated issues and coordinate resources globally to protect customer satisfaction.
• Lead and influence virtual teams across countries and regions.
• Coordinate activities with Product, Operations, Solutions Design, Finance, Implementation, and Regional Sales teams.
• Align DHL business units to deliver integrated customer solutions.
• Support organizational development, coaching, and performance management of account teams.
• Monitor industry trends, competitive activity, and customer supply chain challenges.
• Develop sector strategies and value propositions.
• Promote innovation and differentiated logistics solutions.
• Support investment decisions and network development opportunities relevant to customer needs.

Skills

Executive selling

Negotiation

Cross-functional leadership

Virtual team leadership

Strategic account management

Financial acumen

Job description

DHL Global Forwarding in Dallas, TX is seeking a Global Customer Director for MNCs in the Technology sector. You will lead strategic relationships, shape global growth strategies, and coordinate cross-divisional teams to deliver integrated logistics solutions.

The role requires 10+ years in logistics/global account management, with a track record of managing multinational accounts and driving revenue growth.