Global Merchant Success & Strategy Lead

PayPal Inc.

Scottsdale (AZ)

Hybrid

USD 125,000 - 185,000

Full time

11 days ago
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Benefits offered by this job

Hybrid work model
Healthcare coverage
Paid time off

Job summary

PayPal in Scottsdale, Arizona is seeking a Relationship Manager to oversee day-to-day operational relationships with our global merchants and support account managers on strategic initiatives. The role focuses on driving customer satisfaction and loyalty, with a strong emphasis on onboarding coordination with Solutions Architects and Engineering teams.

Minimum qualifications include 5+ years of relevant experience and a Bachelor's degree or equivalent.

Responsibilities

  • Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
  • Support Account Manager with operational and administrative tasks to ensure account success.
  • Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
  • Drive net new business prospecting and support Account Manager's prospecting efforts.
  • Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.

Job description

PayPal in Scottsdale, Arizona is seeking a Relationship Manager to oversee day-to-day operational relationships with our global merchants and support account managers on strategic initiatives. The role focuses on driving customer satisfaction and loyalty, with a strong emphasis on onboarding coordination with Solutions Architects and Engineering teams.

Minimum qualifications include 5+ years of relevant experience and a Bachelor's degree or equivalent.

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