Global Merchant Success & Strategy Lead

PayPal Inc.; Scottsdale (AZ); Hybrid; USD 125,000 - 185,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare coverage

Paid time off

Job summary

PayPal in Scottsdale, Arizona is seeking a Relationship Manager to oversee day-to-day operational relationships with our global merchants and support account managers on strategic initiatives. The role focuses on driving customer satisfaction and loyalty, with a strong emphasis on onboarding coordination with Solutions Architects and Engineering teams.

Minimum qualifications include 5+ years of relevant experience and a Bachelor's degree or equivalent.

Responsibilities

• Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
• Support Account Manager with operational and administrative tasks to ensure account success.
• Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
• Drive net new business prospecting and support Account Manager's prospecting efforts.
• Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.

Job description

PayPal in Scottsdale, Arizona is seeking a Relationship Manager to oversee day-to-day operational relationships with our global merchants and support account managers on strategic initiatives. The role focuses on driving customer satisfaction and loyalty, with a strong emphasis on onboarding coordination with Solutions Architects and Engineering teams.

Minimum qualifications include 5+ years of relevant experience and a Bachelor's degree or equivalent.