Senior Merchant Success & Process Strategist

PayPal; New York (NY); Hybrid; USD 79,000 - 112,000; Full time

Job summary

PayPal in New York City is seeking a seasoned sales operations professional to influence process quality, manage merchant relationships, and drive data-driven decision making.

In this hybrid role, you will collaborate across teams to optimize processes, determine actions, and expand relationships with small and medium-sized merchants, using analytical judgment to recommend the best solutions for complex payment workflows.

Qualifications

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities

• Collaborate internally to influence process quality and efficiency.
• Determine appropriate actions and consider alternative solutions.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Use analytical skills and judgment to recommend best solutions.
• Influence through defined processes and procedures.

Education

Bachelor’s degree or equivalent

Job description

PayPal in New York City is seeking a seasoned sales operations professional to influence process quality, manage merchant relationships, and drive data-driven decision making.

In this hybrid role, you will collaborate across teams to optimize processes, determine actions, and expand relationships with small and medium-sized merchants, using analytical judgment to recommend the best solutions for complex payment workflows.