Merchant Success & Strategy Program Manager

PayPal; San Jose (CA); Hybrid; USD 110,000 - 156,000; Full time

Benefits offered by this job

Generous paid time off

Healthcare coverage for you and your:家

Resources for financial security and M

Job summary

PayPal is seeking a seasoned customer solutions leader in San Jose to identify client needs, develop communication frameworks, establish metrics, drive training programs, and publish insights. You will steward merchant satisfaction, refine service offerings, and lead initiatives for growth and advocacy across global accounts.

The role emphasizes strategic leadership, cross-functional collaboration, and a focus on delivering high-impact outcomes for PayPal’s merchant ecosystem.

Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities

• Identify client needs and tailor solutions to their requirements.
• Develop organizational communication frameworks to enhance transparency and alignment with merchants.
• Establish metrics and KPIs to measure client satisfaction and service effectiveness.

Skills

Client management

Relationship building

Strategic thinking

Communication

Training development

Education

Bachelor’s degree

Job description

PayPal is seeking a seasoned customer solutions leader in San Jose to identify client needs, develop communication frameworks, establish metrics, drive training programs, and publish insights. You will steward merchant satisfaction, refine service offerings, and lead initiatives for growth and advocacy across global accounts.

The role emphasizes strategic leadership, cross-functional collaboration, and a focus on delivering high-impact outcomes for PayPal’s merchant ecosystem.