Global Mail & Operations Manager

US AMR-Jones Lang LaSalle Americas, Inc.; Oakland (CA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

401(k) plan with company contributions

Medical, Dental & Vision coverage

Paid parental leave

Paid time off

Job summary

JLL in Oakland, CA is seeking a Global Mail Lead to manage the client’s mailroom operations across locations, ensuring secure, efficient handling of inbound and outbound mail and packages.

Responsibilities include overseeing staff, establishing SOPs, managing courier relationships, and monitoring budgets. A 5+ year background in mailroom/logistics and supervisory experience is required; a degree is preferred.

This on-site role offers a compensation of $110,000–$120,000 and does not sponsor visas.

Qualifications

• 5+ years of mailroom, logistics, or operations experience, with at least 2 years in a supervisory role.
• Experience managing multi-location or distributed mailroom operations preferred.
• Strong vendor management and relationship skills.
• Proficiency with package tracking systems and mail management tools.
• Excellent organizational and communication skills.
• High school diploma required; Associate’s or Bachelor’s degree preferred.

Responsibilities

• Oversee global mailroom operations, including inbound/outbound mail, package management, and courier coordination.
• Lead and develop mailroom staff, including Mailroom Leads, Mailroom Associates, and Couriers.
• Establish and maintain mailroom standard operating procedures, ensuring consistency across all locations.
• Manage relationships with courier vendors (FedEx, UPS, DHL, and others); monitor performance and resolve service issues.
• Ensure compliance with mail security protocols, chain of custody requirements, and client’s package handling policies.
• Oversee tracking and reporting of mail and package volumes; identify trends and efficiency opportunities.
• Partner with Facilities and Experience teams on mail-related space, equipment, and service needs.
• Manage mailroom budget and equipment maintenance.

Skills

Mailroom operations

Supervisory experience

Vendor management

Package tracking systems

Organizational skills

Communication skills

Education

High school diploma

Associate’s or Bachelor’s degree preferred

Tools

Mail management tools

Job description

JLL in Oakland, CA is seeking a Global Mail Lead to manage the client’s mailroom operations across locations, ensuring secure, efficient handling of inbound and outbound mail and packages.

Responsibilities include overseeing staff, establishing SOPs, managing courier relationships, and monitoring budgets. A 5+ year background in mailroom/logistics and supervisory experience is required; a degree is preferred.

This on-site role offers a compensation of $110,000–$120,000 and does not sponsor visas.