Efficient Mailroom & Office Services Specialist

JLL; Columbia (MD); On-site; USD 61,992,000 - 71,635,000; Full time

Job summary

JLL is seeking a punctual Mailroom Associate to support daily operations at our Reston client site. You will manage incoming and outgoing mail, handle shipments, maintain supply inventory, and assist with workplace service requests, ensuring a smooth, customer-focused environment for onsite teams.

The role requires strong organization, the ability to multitask, and reliable transportation. Physical tasks include standing, walking, and lifting up to 50 pounds as needed.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of mailroom/office services or facilities support experience.
• Strong customer service skills.
• Reliable transportation and a clean driving record.
• Ability to stand and walk for extended periods and lift up to 50 pounds.
• Ability to work independently with strong time management.

Responsibilities

• Receive, sort, and distribute incoming mail and packages the same day.
• Process outgoing shipments via FedEx, UPS, and USPS with proper postage.
• Maintain mailroom, copy rooms, and office supply inventory.
• Support office equipment operations and troubleshoot jams.
• Organize breakroom supplies and keep shared spaces clean.
• Submit work orders for facility maintenance when needed.
• Respond to mail services-related tickets within established timelines.

Skills

Customer service

Time management

Organizational skills

Detail oriented

Multitasking

Communications

Education

High school diploma or equivalent

Tools

Corrigo

Copy machines

Office equipment

Job description

JLL is seeking a punctual Mailroom Associate to support daily operations at our Reston client site. You will manage incoming and outgoing mail, handle shipments, maintain supply inventory, and assist with workplace service requests, ensuring a smooth, customer-focused environment for onsite teams.

The role requires strong organization, the ability to multitask, and reliable transportation. Physical tasks include standing, walking, and lifting up to 50 pounds as needed.