Mailroom Supervisor

JLL; Oakland (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

JLL in Oakland, CA seeks a Global Mail Lead to oversee client mailroom operations across locations. You will manage inbound/outbound mail, packages, and courier coordination while leading a distributed team of Mailroom Leads and Couriers.

The role requires 5+ years in mailroom/logistics with supervisory experience, strong vendor relations, and proficiency with tracking systems. This on-site position offers a budget-managed environment focused on security, efficiency, and service quality.

Qualifications

• 5+ years in mailroom/logistics/operations, with at least 2 years in a supervising role.
• Experience overseeing multi-location mailroom operations is preferred.
• Strong vendor management and relationship-building abilities.
• Proficiency with package tracking systems and mail management tools.
• Excellent organizational and communication skills.
• High school diploma required; Associate’s or Bachelor’s degree preferred.

Responsibilities

• Oversee global mailroom operations, including inbound/outbound mail, package management, and courier coordination.
• Lead and develop mailroom staff, including Leads, Associates, and Couriers.
• Establish and maintain mailroom SOPs for consistency across locations.
• Manage courier vendors (FedEx, UPS, DHL, and others) and monitor performance.
• Ensure compliance with mail security protocols and custody requirements.
• Oversee tracking/reporting of mail and package volumes; identify trends.
• Partner with Facilities/Experience teams on mail-related space, equipment, and service needs.
• Manage mailroom budget and equipment maintenance.

Skills

Vendor management

Leadership

Organizational skills

Communication

Package tracking

Education

High school diploma

Associate/Bachelor preferred

Tools

Package tracking systems

Mail management tools

Job description

Global Mail Lead manages the client’s mailroom operations globally, overseeing mail and package handling, courier services, and mailroom team performance across all active client locations. This role ensures accurate, efficient, and secure processing of all inbound and outbound mail and packages for client employees.

Key Responsibilities

• Oversee global mailroom operations, including inbound/outbound mail, package management, and courier coordination


• Lead and develop mailroom staff, including Mailroom Leads, Mailroom Associates, and Couriers


• Establish and maintain mailroom standard operating procedures, ensuring consistency across all locations


• Manage relationships with courier vendors (FedEx, UPS, DHL, and others); monitor performance and resolve service issues


• Ensure compliance with mail security protocols, chain of custody requirements, and client’s package handling policies


• Oversee tracking and reporting of mail and package volumes; identify trends and efficiency opportunities


• Partner with Facilities and Experience teams on mail-related space, equipment, and service needs


• Manage mailroom budget and equipment maintenance

Qualifications

• 5+ years of mailroom, logistics, or operations experience, with at least 2 years in a supervisory role


• Experience managing multi-location or distributed mailroom operations preferred


• Strong vendor management and relationship skills


• Proficiency with package tracking systems and mail management tools


• Excellent organizational and communication skills


• High school diploma required; Associate’s or Bachelor’s degree preferred