Global Mailroom Leader: Operations & Team Development

JLL; Oakland (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

JLL in Oakland, CA seeks a Global Mail Lead to oversee client mailroom operations across locations. You will manage inbound/outbound mail, packages, and courier coordination while leading a distributed team of Mailroom Leads and Couriers.

The role requires 5+ years in mailroom/logistics with supervisory experience, strong vendor relations, and proficiency with tracking systems. This on-site position offers a budget-managed environment focused on security, efficiency, and service quality.

Qualifications

• 5+ years in mailroom/logistics/operations, with at least 2 years in a supervising role.
• Experience overseeing multi-location mailroom operations is preferred.
• Strong vendor management and relationship-building abilities.
• Proficiency with package tracking systems and mail management tools.
• Excellent organizational and communication skills.
• High school diploma required; Associate’s or Bachelor’s degree preferred.

Responsibilities

• Oversee global mailroom operations, including inbound/outbound mail, package management, and courier coordination.
• Lead and develop mailroom staff, including Leads, Associates, and Couriers.
• Establish and maintain mailroom SOPs for consistency across locations.
• Manage courier vendors (FedEx, UPS, DHL, and others) and monitor performance.
• Ensure compliance with mail security protocols and custody requirements.
• Oversee tracking/reporting of mail and package volumes; identify trends.
• Partner with Facilities/Experience teams on mail-related space, equipment, and service needs.
• Manage mailroom budget and equipment maintenance.

Skills

Vendor management

Leadership

Organizational skills

Communication

Package tracking

Education

High school diploma

Associate/Bachelor preferred

Tools

Package tracking systems

Mail management tools

Job description

JLL in Oakland, CA seeks a Global Mail Lead to oversee client mailroom operations across locations. You will manage inbound/outbound mail, packages, and courier coordination while leading a distributed team of Mailroom Leads and Couriers.

The role requires 5+ years in mailroom/logistics with supervisory experience, strong vendor relations, and proficiency with tracking systems. This on-site position offers a budget-managed environment focused on security, efficiency, and service quality.