Global MAC Move Lead & Strategy Coordinator

Cushman & Wakefield; Santa Clara (CA); On-site; USD 91,000 - 107,000; Full time

Job summary

Cushman & Wakefield in Santa Clara, CA is seeking a MAC Manager Global SME to act as a subject matter expert for facilities management, providing MAC support and best practices for weekly moves and site-to-site moves. The role ensures coordinators align with occupancy planning and project development teams, while logging tasks in SLAs and delivering high-quality customer service.

The position requires strong coordination skills, data governance, and collaboration with partners across FM, PDS,

Qualifications

• Experience leading MAC coordinators and achieving KPIs.
• Strong collaboration with Occupancy Planning and Project Development Services.
• Knowledge of facility management and move processes.

Responsibilities

• Provide leadership and development support to MAC Coordinators by establishing annual goals and objectives, ensuring KPIs are met, and developing growth opportunities.
• Develop and maintain excellent working relationships with key business partners, vendor partners, and Site Operations Managers.
• Performs weekly quality control of move activity to ensure data governance.
• Capturing and reporting activity supporting new-hire placement.
• Capturing and reporting activity supporting weekly small (<9) or large (>9) group moves.
• Support move plan in accordance with the approved occupancy plan.
• Coordinate with FM team, PDS team, and/or move vendor on installation and reconfiguration of furniture as it pertains to small and large group moves.
• Coordinate with Project Manager to ensure work is delivered within timeframe and agreed-upon scope.
• Coordinate pre-move-walkthroughs to ensure spaces are ready to receive occupants.
• Keep track of all tasks, schedules, and budgets related to the move.
• Ensure all moves are performed in a manner consistent with documented processes and adhere to schedules.
• Support change management as it pertains to changing workspace and work style.
• Drive to improve client awareness by providing trending analysis for MAC process.
• Ensure post-move surveys and reports on findings are issued and identify process improvements as appropriate.
• Evaluate and provide improvement suggestions for move processes and vendors. Identify ways to improve client relationships through the MAC process.
• Supports decommissioning activity according to the project plan.
• Act as an escalation point for the team for all FF&E questions and exception requests.
• Manage the vendor supporting FF&E planning related scope for small projects.
• Work with Architect and Project Managers to obtain furniture plans and furniture lists for large projects and review them for compliance with the workplace model.
• Support the FF&E procurement scope for projects by evaluating furniture designs to ensure compliance with standards.
• Manage FF&E vendor to create FF&E disposition programs to maximize reuse, donation, recycling, and avoidance of disposal and waste.

Skills

Leadership

Stakeholder management

Data governance

KPIs & performance

Project coordination

Job description

Cushman & Wakefield in Santa Clara, CA is seeking a MAC Manager Global SME to act as a subject matter expert for facilities management, providing MAC support and best practices for weekly moves and site-to-site moves. The role ensures coordinators align with occupancy planning and project development teams, while logging tasks in SLAs and delivering high-quality customer service.

The position requires strong coordination skills, data governance, and collaboration with partners across FM, PDS,