Microsoft 365 Enterprise Solutions Engineer

Alvarez & Marsal; Seattle (WA); On-site; USD 83,000 - 96,000; Full time

Job summary

Alvarez & Marsal seeks a contracted M365 Administrator to deliver L3 support, governance, and strategic project assistance across a 14,000+ user global tenant. You’ll document resolutions, expand governance, and collaborate with leadership to implement improvements across SharePoint Online, Teams, Power Platform, and Purview.

The role requires strong writing, cross-geo collaboration, and the ability to work asynchronously with a US-based team.

Qualifications

• M365 platform administration across SharePoint Online, Teams, OneDrive, Exchange, and Power Platform in a large enterprise.
• Power Platform administration including Power Apps, Power Automate, Copilot Studio, DLP policies, and environment provisioning.
• AvePoint Cloud Governance experience or similar workspace lifecycle tooling.
• Microsoft Purview familiarity: DLP, Sensitivity Labels, Retention Policies.
• Entra ID (Azure AD) knowledge: security groups, dynamic groups, app registrations.
• ServiceNow ticket management and KB article authoring.
• Strong documentation skills: SOPs and knowledge base articles for L1/L2 audiences.
• Excel proficiency for tracker maintenance, data analysis, and reporting.
• Ability to independently investigate and troubleshoot M365 platform issues and provide recommendations.
• Strong written communication with stakeholders across global BUs.
• Ability to work asynchronously with a US-based team, with some overlap hours.
• Multi-geo M365 tenant experience is a plus.

Responsibilities

• Resolve routine L3 tickets independently where SOPs exist.
• Investigate non-SOP tickets, gather context, and resolve or escalate as needed.
• Route escalations from L1/L2 and monitor aged queues.
• Document tribal knowledge and ticket resolutions as ServiceNow KB articles and SOPs.
• Expand the documentation foundation and reduce L1/L2 escalation volume.
• Govern M365 items across trackers, governance lists, and change processes.
• Monitor AvePoint governance, Purview tasks, and feature rollouts.
• Coordinate ITAM license reservations and tenant storage trends.
• Provide execution support on strategic projects for the Microsoft Enterprise Solutions team.

Skills

M365 admin

SharePoint Online

Power Platform

AvePoint governance

Microsoft Purview

Entra ID / Azure AD

ServiceNow

Documentation

Excel

Troubleshooting

Written communication

Async collaboration

Multi-geo tenant

Tools

AvePoint

Purview

Job description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work- guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity are why our people love working at A&M.

Description

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work- guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity are why our people love working at A&M.

The Team

The hourly Contractor that provides operational execution across M365 governance, platform administration, L3 support, and strategic project delivery for Alvarez & Marsal’s Microsoft Enterprise Solutions Team. This role works across a 14,000+ user global M365 tenant spanning 20+ geographic locations, executing BAU operations, resolving L3 escalations, building knowledge base documentation, and contributing to strategic projects under the direction of Microsoft Enterprise Solutions leadership.

How You Will Contribute

L3 Ticket Resolution & Escalation Triage

• Resolve routine L3 tickets independently where SOPs or documented procedures exist
• For tickets without established SOPs, investigate, gather context, and attempt resolution based on M365 platform knowledge escalating to leadership when technical complexity, licensing decisions, or business engagement is required
• Sort and route incoming escalations from L1/L2
• Monitor aged ticket queues

Knowledge Capture & Documentation

• Systematically document tribal knowledge and ticket resolutions as ServiceNow KB articles and internal SOPs
• Expand the existing documentation foundation
• Reduce L1/L2 escalation volume by closing knowledge gaps across the full M365 platform including Power Platform, Copilot Studio, SharePoint, Teams, AvePoint, licensing processes, and governance procedures

BAU Governance & Administration

• Actively work governance items across the M365 Workstream Tracker, the M365 Governance SharePoint list, and the Power Platform & Copilot Governance SharePoint list including researching, developing plans, creating documentation, and implementing changes once peer-reviewed by pillar leads and approved through change board, under Janine and Moussa's guidance
• Monitor and action AvePoint governance operations
• Monitor Purview governance tasks
• Monitor the Microsoft Message Center for new features and capabilities rolling out to the tenant, assess impact, and provide recommendations to leadership for action decisions
• Monitor the Microsoft Health Center for service outages, assess impact, and provide recommendations to leadership
• Coordinate ITAM license reservations
• Monitor tenant storage trends and elevate to leadership when a purchase decision is needed

Strategic Project Support

• Provide execution support on strategic projects as directed by leadership researching, gathering data, coordinating tasks, tracking action items, and executing implementation steps as assigned
• Projects are dynamic and frequently arise; this role contributes to any project the MICROSOFT ENTPRISE SOLUTIONS team is engaged in

Qualifications

• M365 platform administration experience across SharePoint Online, Teams, OneDrive, Exchange, and Power Platform in a large enterprise environment (10,000+ users preferred)
• Power Platform administration including Power Apps, Power Automate, Copilot Studio, DLP policies, and environment provisioning
• AvePoint Cloud Governance experience or similar workspace lifecycle management tooling
• Microsoft Purview familiarity DLP, Sensitivity Labels, Retention Policies
• Entra ID (Azure AD) working knowledge security groups, dynamic groups, app registrations
• ServiceNow ticket management and KB article authoring
• Strong documentation skills ability to create SOPs, technical procedures, and knowledge base articles that are clear and actionable for L1/L2 audiences
• Excel proficiency for tracker maintenance, data analysis, and reporting
• Ability to independently investigate and troubleshoot M365 platform issues, assess impact, and formulate recommendations
• Strong written communication this role communicates via email, Teams, and ServiceNow with stakeholders across global BUs
• Ability to work asynchronously with a US-based team, with some overlap hours required
• Multi-geo M365 tenant experience is a plus

Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals. Fixed term employees are not eligible to participate in Alvarez & Marsal’s fringe benefits programs. The hourly rate is $60-$70 per hour.