Global Logistics Customer Care Specialist

DSV Air & Sea Inc.; Atlanta (GA); On-site; USD 52,000 - 65,000; Full time

Job summary

DSV Air & Sea Inc. in Atlanta seeks a Customer Service Specialist to manage inquiries and orders, coordinate with internal teams, and ensure accurate delivery schedules. The role requires an associate or bachelor’s degree and at least 2 years in customer service, preferably in logistics.

You will handle calls, emails, and support sales teams with lead generation. The position offers full-time employment with a base pay range of $51,912 to $64,890 annually, with benefits according to location and

Qualifications

• An associate or bachelor’s degree in business administration, communications, or a related field is preferred.
• A minimum of 2 years of experience in customer service is required, with experience in the transportation and logistics industry preferred.

Responsibilities

• Manage customer inquiries, complaints, and orders via phone, email, or other communication channels.
• Provide accurate and timely information to customers regarding products, services, pricing, and delivery schedules.
• Coordinate with internal teams, such as sales, logistics, and finance, to ensure timely and accurate delivery of goods and services.
• Resolve customer issues and complaints in a timely and professional manner.
• Identify and implement process improvements to enhance customer satisfaction and reduce complaints.
• Maintain customer records and documentation.
• Provide support to sales teams in the form of lead generation and follow-up.
• Collaborate with internal teams to develop customer service standards and best practices.
• Participate in customer service training programs and workshops.

Skills

Communication

Problem solving

Multitasking

Attention to detail

Teamwork

Excel

Zendesk/Salesforce

Education

Associate or Bachelor's degree in business administration, communications, or related field

Tools

Zendesk

Salesforce

Job description

DSV Air & Sea Inc. in Atlanta seeks a Customer Service Specialist to manage inquiries and orders, coordinate with internal teams, and ensure accurate delivery schedules. The role requires an associate or bachelor’s degree and at least 2 years in customer service, preferably in logistics.

You will handle calls, emails, and support sales teams with lead generation. The position offers full-time employment with a base pay range of $51,912 to $64,890 annually, with benefits according to location and