Global Logistics Coordinator - Customer Focused

Expeditors International; Tennessee; Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

Health plan (medical, prescription, rX

Life insurance and long-term-disabilty

401(k) Retirement Savings Plan (US)

Employee stock purchase plan

Training and personnel development

Job summary

Expeditors International is seeking a Logistics Coordinator to identify and understand customer transportation needs. Your role includes receiving, booking, and scheduling orders to ensure timely movement of freight and information, with a focus on service quality and problem solving.

You will build relationships with customers and carriers, manage shipments from pickup to delivery, and ensure accurate data entry while complying with SOPs and regulatory requirements.

Qualifications

• Customer service experience preferred.
• Transportation, logistics, supply chain, or freight forwarding experience preferred.
• Strong organizational and time management skills.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office and transportation management systems.

Responsibilities

• Provide exceptional customer service for internal and external customers.
• Build relationships with customers, carriers, and Expeditors offices.
• Proactively communicate shipment updates, exceptions, and solutions.
• Follow customer-specific SOPs.
• Review shipment requirements and transportation needs.
• Create and process domestic transportation shipments.
• Coordinate freight movement and monitor shipments from pickup through delivery.
• Resolve shipment exceptions and service issues in a timely manner.
• Maintain compliance with operational and regulatory requirements.
• Ensure timely and accurate data entry into Expeditors operating systems.
• Monitor exception reports and resolve data discrepancies.
• Process customer invoicing accurately and promptly.
• Verify carrier costs and ensure proper billing provisions.
• Follow credit approval processes to minimize financial risk.
• Consistently meet deadlines and service commitments.
• Demonstrate strong attention to detail and organizational skills.
• Support continuous process improvement initiatives.
• Collaborate effectively with team members and other departments.

Skills

Customer service

Logistics coordination

Organization

Time management

Verbal and written communication

MS Office

Tools

Transportation management systems

Job description

Expeditors International is seeking a Logistics Coordinator to identify and understand customer transportation needs. Your role includes receiving, booking, and scheduling orders to ensure timely movement of freight and information, with a focus on service quality and problem solving.

You will build relationships with customers and carriers, manage shipments from pickup to delivery, and ensure accurate data entry while complying with SOPs and regulatory requirements.