Global Logistics Claims Analyst

AIT Worldwide Logistics, Inc.; Itasca (IL); On-site; USD 46,000 - 64,000; Full time

Benefits offered by this job

Medical and Prescription benefits

Dental and Vision

401(k)

Paid parental leave

Vacation and holidays

Job summary

AIT Worldwide Logistics, Inc. in Itasca, IL is seeking a Claims Agent II responsible for reviewing claims from intake through resolution, ensuring accuracy, compliance, and high-quality service.

You will collaborate with underwriting, legal, and finance to drive fair resolutions. You will document thoroughly, generate reports, monitor trends, and help improve workflows while staying current on industry regulations and internal policies.

Qualifications

• High School degree or GED required; some college preferred.
• 3+ years of claims administration experience in logistics.
• Ability to multi-task with strong attention to detail.
• Ability to work in a team across multiple time zones and geographies.
• Strong problem-solving and solution-oriented mindset.
• Self-starter, adaptable and flexible with computer skills.

Responsibilities

• Serve as a key liaison with clients, gathering essential information and delivering timely updates on claim outcomes.
• Review claim documentation for accuracy, alignment with policy terms, and appropriate eligibility determinations.
• Coordinate with underwriting, legal, finance, and external partners to drive efficient resolutions.
• Document claims thoroughly and generate reports to identify trends and risks.
• Stay current on regulations and internal policies, and flag potential fraud or compliance issues.
• Contribute to ongoing improvements of claims workflows and customer journey.
• Perform other duties as assigned and ensure adherence to policies.

Skills

Multitasking

Attention to detail

Team collaboration

Problem solving

Self-starter

Adaptability

Computer skills

Education

High School diploma or GED

Some College/Associate's Degree or higher

Job description

AIT Worldwide Logistics, Inc. in Itasca, IL is seeking a Claims Agent II responsible for reviewing claims from intake through resolution, ensuring accuracy, compliance, and high-quality service.

You will collaborate with underwriting, legal, and finance to drive fair resolutions. You will document thoroughly, generate reports, monitor trends, and help improve workflows while staying current on industry regulations and internal policies.