Global Logistics Account Manager - GPS & Onboarding Lead

Cargo Signal Solutions, LLC; Factoria (WA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Paid Vacation

Holidays

401(k) Retirement Savings Plan

Employee Stock Purchase Plan (ESPP)

Health Savings Account (HSA)

Life and Disability Insurance

Parental Leave

Training and Development

Educational Assistance

Job summary

Expeditors, a global logistics company based in Seattle, WA, seeks an Account Manager to own day-to-day operations for a strategic technology customer, ensuring GPS devices are deployed and issues resolved across U.S. and international sites.

You will lead onboarding, develop SOPs, monitor shipments, and coordinate with stakeholders to drive continuous improvements in a high-value shipping environment.

Qualifications

• Strong ownership and accountability: proactively manages issues from identification through resolution with consistent follow-through.
• Operations-focused account management experience supporting complex, high-volume enterprise customers.
• Highly organized and detail-oriented, with the ability to manage multiple priorities, locations, and workstreams simultaneously.
• Strong problem-solving skills with the ability to identify operational gaps and implement practical solutions.
• Excellent communication and stakeholder management skills across customers, operations teams, vendors, and internal teams.
• Comfortable managing time-sensitive escalations and coordinating rapid response and resolution.
• Process-oriented, with experience developing and implementing SOPs, operational workflows, training, and new-site rollouts.
• Logistics, supply chain, or transportation experience preferred, particularly within complex or high-value shipping environments.
• University degree or equivalent business qualifications.
• Minimum 3 years of Expeditors or industry experience.
• Proficient in MS Office and CRM software; comfortable working in shipment-visibility and tracking platforms.

Responsibilities

• Manage daily operations for a strategic global technology customer, supporting high-value shipments across U.S. and international locations.
• Coordinate GPS tracking device deployment and inventory, including replenishment, activation, installation requirements, and site readiness.
• Manage shipment exceptions and security escalations, working with operations teams, logistics providers, and customer stakeholders through resolution.
• Lead new shipper onboarding, including coordinating training, establishing processes, and ensuring teams are ready to execute.
• Develop and maintain customer-specific SOPs for device placement, shipment monitoring, escalation protocols, and operational procedures.
• Coordinate daily with customer stakeholders, warehouses, freight forwarders, carriers, shippers, and internal monitoring teams to address operational exceptions.
• Support pilots and new technology rollouts, including implementation, monitoring performance, gathering feedback, and documenting results.
• Review shipment, device, and inventory performance to drive process improvements.

Skills

Ownership

Account management

Organization

Problem-solving

Communication

Time management

SOP development

Logistics experience

Industry knowledge

MS Office

CRM software

Education

University degree

Equivalent business qualifications

Tools

MS Office

CRM software

Job description

Expeditors, a global logistics company based in Seattle, WA, seeks an Account Manager to own day-to-day operations for a strategic technology customer, ensuring GPS devices are deployed and issues resolved across U.S. and international sites.

You will lead onboarding, develop SOPs, monitor shipments, and coordinate with stakeholders to drive continuous improvements in a high-value shipping environment.