Account Manager

Expeditors; Scottsdale (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Expeditors in Scottsdale, AZ is seeking an Account Manager to maintain ownership of identified accounts, improve customer service, and grow existing business. You will strengthen relationships, understand client strategies, and coordinate with departments to deliver cost-effective logistics solutions.

Ideal candidates have a High School Degree or equivalent, are fluent in English, and can multi-task while using CRM systems and standard office software.

Qualifications

• High School Degree or equivalent required.
• Passed background check.
• Must be 18 years of age or older.
• Legally authorized to work in the United States.
• Must not require future sponsorship for employment Visa.
• Fluent in English, both written and verbal.
• Ability to multi-task and prioritize throughout the workday.

Responsibilities

• Maintain ownership of identified accounts and improve customer service.
• Strengthen relationships with existing accounts at all levels.
• Understand customers’ business and our role with the customer.
• Ensure customer satisfaction and follow up.
• Communicate service issues to department managers/supervisors.
• Identify opportunities and grow business from existing accounts.
• Manage client profiles and CRM updates.
• Coordinate weekly schedules with departments for joint visits.
• Support invoicing and payment processes.

Skills

Customer service

Relationship management

Multitasking

Organizational skills

English fluency

Education

High School Degree

Tools

CRM

PowerPoint

Job description

• We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

To maintain ownership of existing identified accounts, to improve the level of customer service, while increasing business opportunities.

• Strengthen relationships with existing accounts.
• Penetrate organizational structure for accounts and develop relationships at all levels beyond main point of contact.
• Understand customers’ business and strategy and our role with the customer.
• Ensure customer satisfaction and follow up.
• Communicate service issues to Department Managers/Supervisors.
• Identify opportunities and grow business from existing house accounts.
• Assist with collections when needed.
• Manage client profiles and updates on the CRM
• Build territory maps showing number of accounts located in each city
• Fluent in EI systems and demos in order to provide technical updates to accounts
• Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
• Turn major business opportunities and proposals over to Sales and operational issues to Ops.
• Management of Business Reviews
• Continually seek improvement in procedures and services to create more efficient and cost-effective operations.
• Assume lead responsibility for the efficient delivery of all (branch) services.
• Ensure that a functioning and agreed upon invoicing - payment process is in place.
• Other tasks/duties as deemed appropriate by your management team.

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk
• Travel independently to a wide variety of off-site locations if applicable

Qualifications

• High School Degree or equivalent required
• Passed background check
• Must be 18 years of age or older
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment Visa
• Must have the ability to work overtime in support of department needs
• Fluent in English, both written and verbal
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
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