Global Customer Success Manager - Networking

9 Earth Inc.; United States; On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Eight days of Paid Leave per year

Birthday Leave: One paid day off during your birthday month

Professional Development Stipend

Job summary

A California-based enterprise services company is seeking a Customer Success Manager to oversee client relationships and ensure satisfaction with managed SD-WAN services. The ideal candidate will have strong communication skills, an associate degree or above, and experience in customer service or project coordination. Bilingual skills in English and Mandarin is a plus. This role offers paid leave and professional development support.

Qualifications

• 1-2 years of experience in customer service, account management, or technical project coordination.
• Must be legally authorized to work in the United States without employer sponsorship.

Responsibilities

• Manage client relationships and ensure customer satisfaction with services.
• Act as a liaison between clients and technical teams.
• Track service performance metrics for improvement.
• Support client onboarding and provide training resources.
• Document customer feedback and provide regular reports.

Skills

Client relationship management

Strong communication skills

Coordination skills

Familiarity with SD-WAN

Bilingual communication (English + Mandarin)

Education

Associate degree or above in IT, Business, or related field

Job description

A California-based enterprise services company is seeking a Customer Success Manager to oversee client relationships and ensure satisfaction with managed SD-WAN services. The ideal candidate will have strong communication skills, an associate degree or above, and experience in customer service or project coordination. Bilingual skills in English and Mandarin is a plus. This role offers paid leave and professional development support.