Global Leader, Customer Success Engineering

Phoenix Court Group; United States; Remote; USD 242,000 - 285,000; Full time

Job summary

OpenX in the United States seeks a Global Head of Customer Success Engineering to lead the Solutions Architects, Support Engineering, and Deal Operations across regions, acting as the technical backbone for publishers, DSPs, and partners to drive revenue and integration health.

You will work with sales, product, engineering, and legal, providing a senior technical voice in partner and executive meetings, building world-class teams and delivering measurable outcomes.

Qualifications

• 10+ years in programmatic advertising in a technical role at an SSP, DSP, ad server, or publisher.
• Deep knowledge of OpenRTB, auction mechanics, and supply paths, including CTV and pod bidding.
• Strong sense of ownership with a commercial mindset; understand how technical decisions affect business KPIs.
• Proven track record of collaborating across many teams and regions.
• Comfort with ambiguity and the ability to disagree openly with senior leaders.
• Disciplined prioritization, triage by revenue, risk, and effort, with clear communication.
• Experience leading global teams across multiple business lines, remits, and focus areas.
• Ability to connect teams and bring people together to prevent gaps.
• Product-minded; turn recurring issues into prioritized asks and push back constructively.
• Fluency with AI and automation tools; know where they help and where they don't.

Responsibilities

• Lead Solutions Architects, Support Engineering, and Deal Operations across global regions; build leadership bench and career paths.
• Act as the technical escalation point within the organization and cross-functional partners; set priorities and ensure root-causes are fixed.
• Own ownership across key technical initiatives with clear accountability, timelines, and success criteria.
• Build proactive monitoring and alerting for integration health, traffic, and revenue; catch problems early.
• Own incident response for revenue-impacting issues and coordinate post-mortems for lasting fixes.
• Push automation and AI to monitoring, troubleshooting, and operational speed; evaluate build vs buy.

Skills

Programmatic advertising

OpenRTB knowledge

Ownership mindset

Cross-team collaboration

Ambiguity tolerance

Prioritization

Global leadership

Collaborative mindset

Product mindset

AI/Automation

Job description

OpenX in the United States seeks a Global Head of Customer Success Engineering to lead the Solutions Architects, Support Engineering, and Deal Operations across regions, acting as the technical backbone for publishers, DSPs, and partners to drive revenue and integration health.

You will work with sales, product, engineering, and legal, providing a senior technical voice in partner and executive meetings, building world-class teams and delivering measurable outcomes.