Global VP of Customer Success Engineering

OpenX group; United States; Remote; USD 242,000 - 285,000; Full time

Job summary

OpenX is seeking a Global Head of Customer Success Engineering to lead Solutions Architects, Support Engineering, and Deal Operations. You will act as the technical backbone for publishers, DSPs, and strategic partners, driving revenue, integration health, and expert client leadership across the programmatic ecosystem.

Reporting to the VP of Commercial Operations, you will shape technical strategy, own incident response, and push for automation and AI-driven improvements.

Qualifications

• 10+ years in programmatic advertising in a technical role at an SSP, DSP, ad server, or publisher.
• Deep knowledge of OpenRTB, auction mechanics, and supply paths, including CTV and pod bidding.
• Strong sense of ownership with commercial impact across KPIs.
• Proven ability to collaborate across many teams and regions.
• Comfort with ambiguity and open, respectful disagreement with senior leaders.
• Disciplined prioritization by revenue, risk, and effort; clear communication.

Responsibilities

• Lead the Solutions Architects, Support Engineering, and Deal Operations organizations across global regions and develop leadership bench.
• Serve as the technical escalation point across teams and cross-functional orgs, setting priorities and ensuring root-cause fixes.
• Define ownership for key technical initiatives with clear goals, timelines, and success criteria.
• Build proactive monitoring for integration health, traffic, and revenue to catch issues early.
• Own incident response for revenue-impacting issues; coordinate teams and run post-mortems for lasting fixes.
• Push automation and AI to monitoring, troubleshooting, and speed; evaluate build vs buy with measurable gains.

Skills

Programmatic advertising

OpenRTB knowledge

Technical leadership

Cross-functional collaboration

Revenue mindset

Global team leadership

AI and automation

Partner negotiations

Job description

OpenX is seeking a Global Head of Customer Success Engineering to lead Solutions Architects, Support Engineering, and Deal Operations. You will act as the technical backbone for publishers, DSPs, and strategic partners, driving revenue, integration health, and expert client leadership across the programmatic ecosystem.

Reporting to the VP of Commercial Operations, you will shape technical strategy, own incident response, and push for automation and AI-driven improvements.