Global Language Projects Coordinator

TransPerfect; Boulder (CO); Sur place; USD 52 000 - 64 000; Plein temps

Résumé du poste

TransPerfect is seeking a Client Services Associate to serve as the first level of support for existing clients and coordinate language projects. You will respond to requests, collaborate with the production team, and provide budget, schedule, and instructions.

A Bachelor’s degree and strong English communication are essential; you will learn our workflows, manage client expectations, and ensure timely, high-quality deliverables in a fast-paced environment.

Qualifications

• Bachelor’s degree.
• Excellent written and verbal English communication skills.
• Exceptional problem solving and analytical skills.
• Customer service and/or project management experience.
• Strong organizational skills, attention to detail, and the ability to multi-task.
• Working knowledge of MS Office.
• Ability to prioritize and schedule tasks and work in a team environment.
• Must be willing to learn new things, be open to challenges and thrive on success.

Responsabilités

• Respond to client requests for new project initiatives through our centralized technology.
• Collaborate with the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests.
• Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks.
• Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team.
• Where applicable, initiate some project specifics to set the production team /individual project up for success.
• Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team and providing a high level of service.
• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high quality deliverables.
• Serve as the central point of contact for and liaison between external client contact and internal production staff.
• Set and fulfill client expectations.
• Comply with internal regulations, processes and procedures in line with ISO standards.
• Potentially trouble-shoot problem projects.
• Understand and abide by individual project instructions and effectively communicate to the production team.
• Investigate client complaints where applicable.
• Discuss issues with clients and production staff and creatively problem solve to alleviate issues.

Connaissances

Excellent communication

Analytical skills

Customer service/PM experience

Organizational skills

MS Office

Prioritization & teamwork

Willingness to learn

Formation

Bachelor’s degree

Outils

MS Office

Description du poste

TransPerfect is seeking a Client Services Associate to serve as the first level of support for existing clients and coordinate language projects. You will respond to requests, collaborate with the production team, and provide budget, schedule, and instructions.

A Bachelor’s degree and strong English communication are essential; you will learn our workflows, manage client expectations, and ensure timely, high-quality deliverables in a fast-paced environment.