Client Success & Projects Coordinator

TransPerfect; Atlanta (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Birthday off

Job summary

TransPerfect is seeking a Client Services Associate to act as the first level of support for existing clients and to manage and coordinate language projects. You will respond to requests, collaborate with the production team, and provide clear budgets and timelines while maintaining client satisfaction.

You will learn our services, technology solutions, and workflows through comprehensive training. A strong emphasis is placed on communication, relationship building, and ownership of client

Qualifications

• Bachelor’s degree required.
• Excellent written and verbal English communication skills.
• Exceptional problem solving and analytical skills.
• Customer service and/or project management experience.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to client requests for new project initiatives through our centralized technology.
• Collaborate with production team to assess scope, budget, and timelines for translation projects.
• Provide detailed budgets, schedules, and instructions to project teams and foresee potential roadblocks.
• Ensure issues are addressed with the client before submission to production.
• Proactively learn about clients’ industry and business needs to deliver high-level service.
• Monitor progress, meet deadlines and budgets, and ensure high-quality deliverables.
• Serve as the liaison between external clients and internal production staff.
• Set and manage client expectations and ensure compliance with ISO-related processes.
• Troubleshoot project issues and communicate effectively with clients and staff.

Skills

Excellent English communication

Problem solving

Customer service experience

Project management experience

Organizational skills

Education

Bachelor’s degree

Tools

MS Office

Job description

TransPerfect is seeking a Client Services Associate to act as the first level of support for existing clients and to manage and coordinate language projects. You will respond to requests, collaborate with the production team, and provide clear budgets and timelines while maintaining client satisfaction.

You will learn our services, technology solutions, and workflows through comprehensive training. A strong emphasis is placed on communication, relationship building, and ownership of client