Global Lab IT Support Engineer

ESR Healthcare; Collegeville (PA); On-site; USD 97,809; Full time

Job summary

A healthcare technology firm located in Collegeville, PA is looking for a Lab IT Support Engineer. The role involves maintaining computer infrastructure for 5000 PCs globally, troubleshooting various issues, and providing end-user support. Ideal candidates will possess strong skills in networking, Active Directory, and IT support with a Bachelor’s degree and 7 years of experience. This position offers a pay rate of $71 per hour.

Qualifications

• 7 years of experience in IT support roles.
• Background with validated systems (GxP) is a plus.
• Experience in troubleshooting laboratory software issues.

Responsibilities

• Maintain existing computer infrastructure of 5000 PCs globally.
• Image/onboard new computers and decommission old ones.
• Troubleshoot and implement data flows for scientific instruments.
• Consult with business for equipment assistance.

Skills

Computer troubleshooting

End-user Computing

Break/Fix support

Networking concepts

Active Directory

Computer security

Microsoft Excel

Ticketing systems (ServiceNow)

Education

Bachelor’s degree

Job description

A healthcare technology firm located in Collegeville, PA is looking for a Lab IT Support Engineer. The role involves maintaining computer infrastructure for 5000 PCs globally, troubleshooting various issues, and providing end-user support. Ideal candidates will possess strong skills in networking, Active Directory, and IT support with a Bachelor’s degree and 7 years of experience. This position offers a pay rate of $71 per hour.