Pharma Lab IT Support Technician

Zifo; Waltham (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Accrued vacation

Medical, dental, and vision benefits

401k with company matching

Life insurance

Flexible spending accounts

Job summary

A global R&D solutions provider is seeking a Lab support technician to join the Lab Computing team. In this role, you will troubleshoot hardware and software in a pharmaceutical laboratory environment. The ideal candidate is detail-oriented, has strong customer service skills, and can manage multiple tasks efficiently. A competitive compensation package is offered, which includes medical benefits and retirement plans. If you're passionate about science and technology, we invite you to apply.

Qualifications

• Prior experience in IT Deskside/Desktop break/fix support or similar role.
• Excellent troubleshooting skills for hardware and software issues.
• Experience in using a ticket system is a plus.

Responsibilities

• Support end-user desktop, troubleshooting issues and implementing software.
• Maintain and administer end user computer devices and environments.
• Troubleshoot lab instruments and computer systems interfaces.

Skills

Attention to detail

Customer service

Multi-tasking

Written communication

Verbal communication

Education

Associate Degree or technical institute degree

Tools

Windows 7/10

Microsoft Office Suite

Job description

A global R&D solutions provider is seeking a Lab support technician to join the Lab Computing team. In this role, you will troubleshoot hardware and software in a pharmaceutical laboratory environment. The ideal candidate is detail-oriented, has strong customer service skills, and can manage multiple tasks efficiently. A competitive compensation package is offered, which includes medical benefits and retirement plans. If you're passionate about science and technology, we invite you to apply.