Lab IT Support Engineer

Globalchannelmanagement; Collegeville (PA); On-site; USD 96,432 - 97,809; Full time

Job summary

A technology management firm is seeking a Lab IT Support Engineer to maintain a global infrastructure of 5000 PCs. This position requires 7 years of experience with outstanding troubleshooting skills for diverse laboratory software issues. Key responsibilities include onboarding computers, securing hardware, and providing user support for scientists. Familiarity with networking concepts and Active Directory is essential. This role offers a competitive salary range of $70.00 - $71.00 per hour.

Qualifications

• 7 years of experience in Lab IT Support Engineering.
• Ability to troubleshoot complex issues in laboratory software.
• Background in hardware components and networking concepts.

Responsibilities

• Maintain computer infrastructure of 5000 PCs globally.
• Image/onboard new computers into the domain.
• Troubleshoot and implement data flows for scientific instruments.
• Secure and protect hardware.

Skills

Outstanding computer troubleshooting skills

End-user Computing

Desktop Support

Knowledge of Active Directory

Microsoft Excel skills

Job description

Overview

Location: Collegeville, Pennsylvania, United States

Salary: $70.00 - $71.00 (US Dollar)

Responsibilities

• Lab IT Support Engineer duties: Assist in maintaining existing computer infrastructure of 5000 PCs globally.
• Image/onboard new computers into the domain and onto the network, and decommission them.
• Secure and protect new and existing hardware.
• Consult with the business as they require assistance with their equipment.
• Troubleshoot and implement data flows for scientific instruments.
• Laboratory software issues, VLAN, Static/Dynamic IP, Active Directory, AGILE, Laboratory analytical equipment, ServiceNow.
• Testing and validation of computer software (complete tests in different environments, writing technical documentation).
• Familiar with ticketing systems such as ServiceNow.

Qualifications

• Lab IT Support Engineer needs 7 years of experience.
• Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity to laboratory software issues.
• Background with End-user Computing or Desktop Support skills essential.
• Break/Fix consists of 80% of a Lab Engineers workload.
• Understanding of hardware components and networking concepts, such as network topography, VLANs, static/dynamic IPs, subnetting, IT/OT networks, and basic understanding of firewalls.
• Familiarity with the OSI model and ability to troubleshoot different network layers.
• Knowledge and understanding of Active Directory required.
• D2D and/or project support.
• AGILE ways of working necessary.
• Background with computer security.
• Previous experience with validated systems (GxP) a plus.
• Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP).
• Support for scientists in incident management, user support and coaching, and access management.
• Lab IT Support Engineer, Desktop Management - Infrastructure Services (IS), laboratory software issues, VLAN, Static/Dynamic IP, Active Directory, AGILE, Laboratory analytical equipment, ServiceNow.
• Testing and validation of computer software (complete tests in different environments, writing technical documentation).
• Familiar with ticketing systems such as ServiceNow.
• Microsoft Excel skills a plus.
• In-depth knowledge in Microsoft OS including iOS and Linux a plus.