Global Knowledge Management Lead, AI-Driven Ops

Walmart; Bentonville (AR); Presencial; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

Walmart seeks a Senior Manager, Knowledge Management in Bentonville, AR to lead strategy, governance, and transformation of knowledge across Marketplace Seller Support and Risk Operations. This leader will build a globally scalable, AI-enabled knowledge ecosystem that delivers accurate information to associates and systems at the point of work.

Responsibilities include content ownership, platform modernization, and executive partnerships to improve decision quality, associate performance, and

Formación

• Bachelor's degree in Business Administration, Engineering, Operations or related field.
• 3+ years of operations/project management experience preferred.
• Experience leading knowledge management or enterprise knowledge ecosystems.

Responsabilidades

• Define and execute global knowledge management strategy across Seller Support and Risk Operations.
• Establish governance, ownership, SLAs, and documentation standards with stakeholders.
• Oversee end-to-end lifecycle of knowledge articles and reference materials.

Conocimientos

Leadership

Knowledge management

AI-enabled systems

Educación

Bachelor's degree

Herramientas

Knowledge platform

Descripción del empleo

Walmart seeks a Senior Manager, Knowledge Management in Bentonville, AR to lead strategy, governance, and transformation of knowledge across Marketplace Seller Support and Risk Operations. This leader will build a globally scalable, AI-enabled knowledge ecosystem that delivers accurate information to associates and systems at the point of work.

Responsibilities include content ownership, platform modernization, and executive partnerships to improve decision quality, associate performance, and