Global Knowledge Management Lead (AI-Driven)

Colgate Palmolive; Piscataway Township (NJ); Hybrid; USD 110,000 - 155,000; Full time

Benefits offered by this job

Hybrid work model

Relocation assistance

Job summary

Colgate-Palmolive is seeking an Associate Manager / Manager of Knowledge Management in Piscataway, NJ. You will lead a global KM program to create a centralized, AI-optimized knowledge hub supporting Consumer Affairs across divisions.

The role requires 6+ years of KM leadership, experience with SaaS PM platforms, and expertise in taxonomies, governance, and AI readiness. Hybrid work and cross-functional collaboration are key aspects of the position.

Qualifications

• Bachelor’s degree in Information Management, Communications, Business Administration, Computer Science or a related field.
• 6+ years of experience leading knowledge management within large-scale or global operations, including multi-language environments.
• Hands-on experience implementing and scaling global SaaS Knowledge Management platforms and optimizing content for both human as well as Generative AI and conversational assistants.
• Advanced skill in designing scalable taxonomies, metadata schemas, and structured content models.
• Experience with CPG, pharmaceutical, or related regulated industries.

Responsibilities

• Strategize & Execute: Define and drive the global knowledge management roadmap, aligning documentation strategy with overarching business goals to transform how the Consumer Affairs organization captures and utilizes information.
• Architect the System: Design and evolve a world-class knowledge infrastructure that ensures content is accurate, engaging, and accessible at scale. Set the gold standard for governance, quality, and lifecycle management.
• Bridge Knowledge Gaps: Proactively identify and prioritize content opportunities, designing streamlined workflows for the creation, approval, and publishing of high-impact resources.
• Lead Large-Scale Change: Orchestrate global adoption of new platforms and processes by applying structured change management to shift divisional teams toward a 'knowledge-first' mindset.
• Measure & Optimize: Establish a rigorous feedback loop using data‑driven dashboards and qualitative insights to continuously refine workflows, localization quality, and measurable impact of knowledge on operational efficiency.
• Champion Learning & Culture: Build a collaborative culture of sharing by launching training programs and workshops that equip global team members with the expertise needed to deliver superior consumer experiences.

Skills

Knowledge management leadership

Generative AI

AI-powered support

Taxonomies & metadata

Content lifecycle

Global implementation

Education

Bachelor’s degree in Information Management or related field

Tools

Emplifi Knowledge

Job description

Colgate-Palmolive is seeking an Associate Manager / Manager of Knowledge Management in Piscataway, NJ. You will lead a global KM program to create a centralized, AI-optimized knowledge hub supporting Consumer Affairs across divisions.

The role requires 6+ years of KM leadership, experience with SaaS PM platforms, and expertise in taxonomies, governance, and AI readiness. Hybrid work and cross-functional collaboration are key aspects of the position.