Senior Manager Knowledge Operations & AI Strategy

Walmart; Bentonville (AR); Presencial; USD 90.000 - 180.000; Jornada completa

Descripción de la vacante

Walmart Inc. in Bentonville, AR is seeking a Senior Manager of Operations - Knowledge Management to lead strategy, governance, and transformation of knowledge across Marketplace Seller Support and Risk Operations.

You will build a globally scalable, AI-enabled knowledge ecosystem delivering accurate information to associates and systems at the point of work. Responsibilities include ownership of knowledge content, technology, performance, and leadership, establishing partnerships, and measurable

Formación

• Bachelor’s degree in Business Administration, Engineering, Operations, or related field.
• 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
• 1 year’s supervisory experience.

Responsabilidades

• Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
• Establish governance frameworks, content ownership, decision rights, documentation standards, and service-level agreements with business stakeholders.
• Partner with Risk, Seller Support, Policy, Product, and Technology leaders to anticipate changes and ensure knowledge readiness for business initiatives.
• Lead the end-to-end lifecycle of knowledge articles and reference materials, including development, validation, publishing, maintenance, and retirement.
• Establish efficient intake, approval, and publishing workflows that support rapid business changes without compromising quality.

Conocimientos

Knowledge management

Content governance

AI-enabled knowledge

Leadership

Educación

Bachelor’s degree or higher

Descripción del empleo

Walmart Inc. in Bentonville, AR is seeking a Senior Manager of Operations - Knowledge Management to lead strategy, governance, and transformation of knowledge across Marketplace Seller Support and Risk Operations.

You will build a globally scalable, AI-enabled knowledge ecosystem delivering accurate information to associates and systems at the point of work. Responsibilities include ownership of knowledge content, technology, performance, and leadership, establishing partnerships, and measurable