Global Key Accounts Executive, Retail Solutions

SGS; Milpitas (CA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

SGS is seeking a Global Account Manager in Milpitas to drive revenue growth and strengthen strategic relationships across assigned global accounts. You will develop and execute account strategies, coordinating cross-regional activities and ensuring top-tier service delivery.

You will serve as the primary client contact, manage global agreements, monitor KPIs and participate in regular business reviews. Travel up to 30-50% may be required, and you will report to the SGS Retail Solutions team.

Qualifications

• Bachelor’s degree or equivalent in Analytical Sciences, Engineering or Business.
• Minimum 5 years experience in account management or related field.
• Minimum 3 years experience in the TIC industry for the relevant business unit.
• Experience in international/multicultural environments.

Responsibilities

• Develop and execute global account strategies aligned with SGS business objectives.
• Serve as the primary client contact, coordinating communication and service delivery across SGS business lines and SGS affiliates.
• Drive revenue growth by expanding relationships with key decision-makers and identifying new opportunities within the account and across SGS business lines.
• Manage global agreements, contracts, and commercial relationships with assigned accounts.
• Monitor account performance against KPIs, SLAs, financial targets, and customer satisfaction metrics.
• Lead regular business reviews, performance reviews, business development meetings, etc
• Ensure timely delivery of reports, invoices & communication, while monitoring revenue trends and DSO
• Resolve service delivery issues and manage claims to maintain strong client relationships.
• Track market trends, regulatory developments, and competitor activity impacting the account.
• Promote the SGS brand, capabilities, and integrity while ensuring compliance with SGS policies, safety standards, and Code of Integrity.
• Performs other duties as assigned.

Skills

Account management

Negotiation

Relationship building

Leadership

Communication

Microsoft Office

Salesforce

Problem solving

Organization

English proficiency

Education

Bachelor’s degree or equivalent in Analytical Sciences, Engineering or Business

Tools

Salesforce

Microsoft Office

Job description

SGS is seeking a Global Account Manager in Milpitas to drive revenue growth and strengthen strategic relationships across assigned global accounts. You will develop and execute account strategies, coordinating cross-regional activities and ensuring top-tier service delivery.

You will serve as the primary client contact, manage global agreements, monitor KPIs and participate in regular business reviews. Travel up to 30-50% may be required, and you will report to the SGS Retail Solutions team.