Global ITSM & ServiceNow Program Lead — Hybrid

CBTS; Nutley (NJ); Hybrid; USD 97,000 - 138,000; Full time

Job summary

CBTS is seeking a seasoned ITSM TAN Program Manager to lead the global rollout of the ServiceNow ITSM platform (GITSM) and to operationalize the ITSM TAN CoE. This role will also support the operationalization of the Cloud CoE, driving adoption, standards, and governance defined by the Cloud CoE team.

Requirements include 10+ years as a Project/Program Manager in enterprise IT, strong Agile leadership, cross-functional collaboration with Product Owners and stakeholders, and deep ITIL ITSM

Qualifications

• 10+ years of experience as a Project / Program Manager in enterprise IT environments.
• Proven ability to lead global Agile programs, including sprint planning and release planning.
• Experience working with cross-functional Agile teams, Product Owners, Scrum Masters, and stakeholders.
• Strong understanding of ITIL based ITSM processes (Incident, Change, Problem, Request, CMDB, Service Catalog, Knowledge).
• Familiarity with ServiceNow modules such as ITSM, CMDB, ITOM, Service Catalog, Integrations, and Reporting.

Responsibilities

• Lead global execution for the rollout of the ServiceNow ITSM platform (GITSM).
• Operationalize the ITSM TAN CoE and support Cloud CoE governance, adoption, and standards.

Skills

Agile leadership

Global program delivery

Cross-functional collaboration

ITIL ITSM knowledge

Stakeholder management

Tools

ServiceNow ITSM

Job description

CBTS is seeking a seasoned ITSM TAN Program Manager to lead the global rollout of the ServiceNow ITSM platform (GITSM) and to operationalize the ITSM TAN CoE. This role will also support the operationalization of the Cloud CoE, driving adoption, standards, and governance defined by the Cloud CoE team.

Requirements include 10+ years as a Project/Program Manager in enterprise IT, strong Agile leadership, cross-functional collaboration with Product Owners and stakeholders, and deep ITIL ITSM