Program Manager - ITSM / ServiceNow - W2 Only, No 3rd Party

CBTS; Nutley (NJ); Hybrid; USD 97,000 - 138,000; Full time

Job summary

CBTS is seeking a seasoned ITSM TAN Program Manager to lead the global rollout of the ServiceNow ITSM platform (GITSM) and to operationalize the ITSM TAN CoE. This role will also support the operationalization of the Cloud CoE, driving adoption, standards, and governance defined by the Cloud CoE team.

Requirements include 10+ years as a Project/Program Manager in enterprise IT, strong Agile leadership, cross-functional collaboration with Product Owners and stakeholders, and deep ITIL ITSM

Qualifications

• 10+ years of experience as a Project / Program Manager in enterprise IT environments.
• Proven ability to lead global Agile programs, including sprint planning and release planning.
• Experience working with cross-functional Agile teams, Product Owners, Scrum Masters, and stakeholders.
• Strong understanding of ITIL based ITSM processes (Incident, Change, Problem, Request, CMDB, Service Catalog, Knowledge).
• Familiarity with ServiceNow modules such as ITSM, CMDB, ITOM, Service Catalog, Integrations, and Reporting.

Responsibilities

• Lead global execution for the rollout of the ServiceNow ITSM platform (GITSM).
• Operationalize the ITSM TAN CoE and support Cloud CoE governance, adoption, and standards.

Skills

Agile leadership

Global program delivery

Cross-functional collaboration

ITIL ITSM knowledge

Stakeholder management

Tools

ServiceNow ITSM

Job description

Location: Nutley NJ (3x Hybrid)

Duration: 12 months

Pay rate: $85/hour W2, client does not allow C2C

Job summary:

Our client is seeking a seasoned ITSM TAN (IT Service Management / Technology Alignment Network) Program Manager to lead program execution for the global rollout of the GITSM platform (ServiceNow) and to operationalize the ITSM TAN (CoE). This role will also support the operationalization of the Cloud CoE, helping drive adoption, standards, and governance defined by the Cloud CoE team.

Required skills:

• 10+ years of experience as a Project / Program Manager in enterprise IT environments including experience in leading projects via Agile framework
• Proven ability to lead global Agile programs, including sprint planning, backlog prioritization, release planning, dependency management, and continuous delivery.
• Demonstrated experience working with cross-functional Agile teams, Product Owners, Scrum Masters, technical teams, and business stakeholders to drive delivery outcomes.
• Strong understanding of ITIL based ITSM processes (Incident, Change, Problem, Request, CMDB, Service Catalog, Knowledge)
• Familiarity with ServiceNow modules such as ITSM, CMDB, ITOM, Service Catalog, Integrations, and Reporting