Global IT Support Technician — 24/7 Yacht AV/IT

Triton Technical LLC; Tukwila (WA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

15 Days PTO

Health Insurance

Dental Insurance

401(k) Plan

Cell Phone & Internet Reimbursement

Job summary

Triton Technical LLC is seeking a Client Support Technician to join our 24/7/365 global support team for onboard AV/IT systems and services. The role emphasizes remote troubleshooting, documentation, and collaborative desktop/server tasks to keep client systems running smoothly.

Responsibilities include handling tickets, assisting with on-site installations, and maintaining thorough documentation while adapting to rotating shifts and overtime as needed.

Qualifications

• Intermediate Microsoft Office knowledge (Excel/Outlook/Word).
• Effective communication skills, both verbal and written.
• A+ / Network+ level knowledge or relevant experience.
• Helpdesk and general ticket management experience.

Responsibilities

• Assist clients with a wide variety of software and hardware issues.
• First point of contact for clients and routing of helpdesk tickets.
• Perform Microsoft server management and maintenance tasks with the team.
• Execute software implementations and system configurations.
• Manage issue escalation per procedures.

Skills

MS Office

Communication

A+/Network+

Helpdesk

Tools

Ticketing system

Job description

Triton Technical LLC is seeking a Client Support Technician to join our 24/7/365 global support team for onboard AV/IT systems and services. The role emphasizes remote troubleshooting, documentation, and collaborative desktop/server tasks to keep client systems running smoothly.

Responsibilities include handling tickets, assisting with on-site installations, and maintaining thorough documentation while adapting to rotating shifts and overtime as needed.