VSAT Network Support Technician — 24/7 Onsite (Bristol)

KVH; Bristol (RI); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Tuition reimbursement

Medical/dental/vision insurance

Life insurance

Flexible spending account

Employee stock purchase program

Retirement plan

Descripción de la vacante

KVH is seeking a Technician Support Technician to provide technical support for KVH’s global VSAT network and third-party networks, monitoring performance and performing maintenance in a 24/7 operation. This onsite role is based at our Bristol, Rhode Island headquarters.

You will work with satellite providers, VOIP partners, and KVH customers, performing diagnostics, hardware support, and case management while ensuring high levels of customer service.

Formación

• AS degree in computer science, information systems, network management or engineering; military experience may substitute for the degree.
• 3+ years in network management, field service support, or technical support.
• Proficient in Microsoft Office; Salesforce Service Cloud preferred.

Responsabilidades

• Provide technical support to KVH partners and customers; service VSAT antennas and mobile terminals.
• Learn KVH network designs, deployment, maintenance, and functionality.
• Follow network operating procedures with infrastructure partners.
• Monitor network health and take corrective action as needed.
• Maintain system configuration and maintenance logs.
• Provide diagnostic skills for customer incidents; use case management tools.
• Initiate field service plans for hardware failures.
• Collaborate with regional sales and service offices and partners to maintain service levels.
• Other duties as assigned.

Conocimientos

Network support

Customer service

Communication skills

Problem solving

Travel flexibility

MS Office

Educación

AS degree in CS/IS/NM/Engineering

Herramientas

Salesforce Service Cloud

Case management tools

Microsoft Office

Descripción del empleo

KVH is seeking a Technician Support Technician to provide technical support for KVH’s global VSAT network and third-party networks, monitoring performance and performing maintenance in a 24/7 operation. This onsite role is based at our Bristol, Rhode Island headquarters.

You will work with satellite providers, VOIP partners, and KVH customers, performing diagnostics, hardware support, and case management while ensuring high levels of customer service.