IT Support Specialist — Onboard & Remote Tech

Positions at Sea - UnCruise Adventures; Seattle (WA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Cruise Benefit – Explore the world as泙

Health and Wellness – Medical, dental,

401k – After 1 year of employment

Time off – 10 company-paid holidays; 2

Volunteer time off – 2 days annually

Eco-Commute – stipend for eco-friendly

Free Parking – Seattle office

Job summary

UnCruise Adventures is seeking an IT Support Specialist to provide frontline technical support for office staff and shipboard crew across hardware, devices, and enterprise software. This role includes setup, inventory tracking, and coordinating small IT projects to keep systems running smoothly.

Based in Seattle, WA, the full-time, year-round exempt position offers benefits and requires proactive communication, deadline focus, and ownership of tasks.

Qualifications

• Associate degree in IT or related field preferred; equivalent work experience accepted.
• 2+ years of help desk or IT support experience, including remote user support.
• Proficient in diagnosing and resolving issues with Windows-based desktops, laptops, and printers.
• Hands-on experience with Microsoft Intune, Entra, Microsoft 365, and networked environments.
• Familiarity with Salesforce, Business Central, Snipe-IT, ConnectWise, and Jira preferred.
• Experience supporting and maintaining small- to mid-sized office and vessel networks; familiarity with Unifi ecosystem a plus.
• Demonstrated ability to manage deadlines and keep others informed of progress or delays.
• Strong written and verbal communication skills—especially in updating team members and leadership.
• Excellent organizational and multitasking skills; ability to manage multiple support requests in a fast-paced environment.
• Strong communication and customer service skills with a proactive, team-oriented approach.
• Network+ certification or equivalent experience with networked systems is preferred.
• Ability to work occasional weekends or travel to vessel sites as needed.
• Self-directed and accountable—takes responsibility for deliverables and communicates when help is needed.
• Proven ability to create, document, evaluate, and modify processes as necessary.
• Positive, collaborative mindset with a customer service orientation.
• Motivated to seek opportunities to learn, share, and educate others.

Responsibilities

• Manage and triage the internal IT support ticketing system, ensuring timely resolution of requests and communicating progress regularly.
• Provide first-level support for desktop, laptop, and mobile devices used by office staff and remote crew.
• Assist with setup, configuration, and installation of new hardware and software across the organization.
• Troubleshoot user access, printer issues, network connectivity, and operating system errors.
• Maintain inventory of all IT assets and assist with hardware procurement and reconciliation.
• Support the setup and maintenance of shipboard networks and onboard systems as needed.
• Provide user support for business-critical applications such as Salesforce, Microsoft 365, Business Central.
• Participate in on-call rotation and provide after-hours support when needed.
• Document common issues and resolution steps; contribute to an internal knowledge base.
• Coordinate with external vendors and internal stakeholders for IT-related projects and support.
• Support IT-led projects and system rollouts in a hands-on capacity.
• Assist with technical installation and maintenance of office and vessel hardware.
• Communicate proactively with your manager and stakeholders—especially when timelines shift or blockers arise.

Skills

Windows troubleshooting

Microsoft Intune

Entra

Microsoft 365

Salesforce

Business Central

Snipe-IT

ConnectWise

Jira

Network administration

Remote support

Education

Associate degree in IT or related field

Tools

Snipe-IT

ConnectWise

Jira

Unifi network

Salesforce

Business Central

Job description

UnCruise Adventures is seeking an IT Support Specialist to provide frontline technical support for office staff and shipboard crew across hardware, devices, and enterprise software. This role includes setup, inventory tracking, and coordinating small IT projects to keep systems running smoothly.

Based in Seattle, WA, the full-time, year-round exempt position offers benefits and requires proactive communication, deadline focus, and ownership of tasks.