IT Helpdesk

WSC Sports; United States; On-site; USD 52,000 - 75,000; Full time

Job summary

WSC Sports—the pioneer in AI-powered sports content technology—seeks an experienced IT Support specialist to support a global user base of 700+ employees. The role covers onboarding/offboarding, hardware and software troubleshooting, and proactive service delivery in a dynamic tech environment.

You will handle requests via tickets, Slack, and email, using tools like TeamViewer and Intune to resolve issues and maintain IT assets. Join a cutting-edge team driving fan engagement worldwide.

Qualifications

• 2+ years of experience as Help Desk/IT Support Specialist.
• Strong communication, collaboration, and service mindset.
• Experience with ticketing systems and remote support tools.
• Familiarity with IdP administration (Entra ID) and SSO concepts.
• Experience managing software licenses across departments.

Responsibilities

• Respond to technical assistance requests via in-person, ticketing, Slack or email.
• Diagnose and resolve hardware/software issues on Windows and MacOS.
• Install and troubleshoot end-user equipment and software.
• Perform onboarding and offboarding for employees, provisioning devices and accounts.
• Provide guidance and follow-up on user questions and tech problems.
• Log all IT interactions and manage helpdesk software.
• Set up and maintain IT multimedia systems.

Skills

Help Desk

Teamwork

Communication

Ticketing systems

Remote support

Windows

MacOS

User provisioning

SSO

Intune

Entra ID

Tools

TeamViewer

Intune

Apple Business Manager

Entra ID

Ticketing systems

Job description

WSC Sports, the pioneer in AI-powered sports content technology, empowers their clients world-wide to connect with their fans through AI-tailored sports content experiences. WSC Sports’ platform automates the creation, management and distribution of content, enabling sports rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.

Why WSC Sports:

You’ll work in an awesome environment alongside some of the most innovative people in the industry, using cutting-edge technologies and tools (video editing, Gen AI, data, etc.). At WSC Sports, you have the opportunity to directly influence the products and tools used by our clients, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN – and that’s just the beginning of what WSC Sports has to offer! Join us and be a part of the best team in tech as we Fuel the Fandom worldwide.

We are looking for an experienced IT Support specialist with high service awareness who will support 700+ users and will respond to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT-related tasks.

What you’ll do:

• Respond to requests for technical assistance (in-person, ticket system, Slack, email).
• Diagnose and resolve technical hardware and software issues, i.e., Windows MacOS.
• Install and troubleshoot end user equipment, software and hardware .
• Perform IT onboarding and offboarding processes for employees, including setting up end-user equipment and accounts.
• Provide guidance, assistance, and follow-up on employee questions and tech problems.
• Follow IT procedures, logging all IT interactions and administering helpdesk software.
• Set up and maintain IT multimedia systems.

What you’ll need:

• At least 2 years of experience as a Help Desk/IT Support Specialist.
• High service awareness, ability to work independently and strong communication and collaboration skills.
• The ability to Identify and prioritize tasks.
• Familiarity working with ticketing systems, remote support tools (e.g., TeamViewer), and hardware lifecycle management
• Proficient in supporting modern workplace and collaboration tools (e.g.,Google Workspace Microsoft 365, Slack,) and troubleshooting Windows/Mac operating systems
• Good understanding of user lifecycle provisioning, IdP administration (Entra ID), and access control concepts (SSO, GPO).
• Familiarity with Mobile Device Management platforms for Windows and Mac (e.g., Intune, Iru, Apple Business Manager).
• Experience using inventory platforms and managing software licenses across various departments (JetBrains, Adobe, Figma, Zoom,AI Tools, VPN).
• Familiarity with hardware components (desktops, laptops) and basic networking.