Global IT Support Engineer – End-User Tech Champion

Boldyn Networks; Irvine (CA); Sur place; USD 41 000 - 47 000; Plein temps

Avantages offerts par ce poste

Annual Bonus

Flexible working opportunities

Vacation 15 days+ plus service-based

Paid parental leave

Sick leave

Volunteer days

4 days off each year to volunteer

Résumé du poste

Boldyn Networks is hiring an Engineer in Enterprise Technology Support in Irvine, CA. You will own day-to-day incidents and service requests, providing remote and on-site support for Windows, macOS, iOS, and Android devices, and ensuring timely ticket updates and SLA adherence.

You will work with Microsoft 365, Intune, Autopilot, SCCM, and Azure AD, escalating complex issues and contributing to process improvements and end-user guidance.

Qualifications

• Experience in Level 1 support, service desk, desktop support, or IT Engineer role.
• Experience managing incidents and service requests in a structured support environment.
• Intermediate experience with Microsoft 365 administration, Intune, and Autopilot.
• Experience supporting end-user hardware across PCs, Macs, and mobile devices.
• Knowledge of Windows, macOS, iOS, and Android operating systems.
• Working knowledge of ITIL-based incident, problem, and change management practices.
• Experience working with ServiceNow or a comparable IT service management platform.
• Strong stakeholder communication, documentation, and customer service skills.

Responsabilités

• Taking ownership of assigned incidents and service requests; triage and prioritize tickets.
• Resolving hardware, software, OS, and end-user device issues; escalate as needed.
• Provide remote deskside support for office-based and remote colleagues.
• Support workstation, meeting room, and audiovisual tech; perform regular checks.
• Assist with major incidents, problem management, and root-cause analysis.
• Collaborate with GDT teams, vendors, and partners to ensure service quality.

Connaissances

Incident management

Customer service

Documentation

Stakeholder communication

Outils

ServiceNow

Microsoft SCCM

Intune

Autopilot

Azure Active Directory / Entra ID

Microsoft 365

Description du poste

Boldyn Networks is hiring an Engineer in Enterprise Technology Support in Irvine, CA. You will own day-to-day incidents and service requests, providing remote and on-site support for Windows, macOS, iOS, and Android devices, and ensuring timely ticket updates and SLA adherence.

You will work with Microsoft 365, Intune, Autopilot, SCCM, and Azure AD, escalating complex issues and contributing to process improvements and end-user guidance.