Senior IT & Systems Manager

Azseg; Phoenix (AZ); On-site; USD 100,000 - 130,000; Full time

Job summary

Azseg is seeking a Senior IT & Systems Manager in Phoenix, AZ, to oversee the technology ecosystem across its global offices. This role requires managing software integration, cybersecurity policies, and system performances while coordinating international technology operations. Ideal candidates will have 7-10 years of IT management experience, strong knowledge of network infrastructure, cloud platforms, and excellent communication skills to interact with non-technical staff. The position offers opportunities to lead significant IT initiatives and ensure firm-wide compliance with data privacy regulations.

Qualifications

• 7–10 years of experience in IT management and systems integration.
• Strong working knowledge of cloud platforms such as Microsoft 365, Azure, and AWS.
• Proven experience in cybersecurity policies and incident response.

Responsibilities

• Own the firm's technology ecosystem across all global offices.
• Lead software evaluation and integration efforts.
• Manage cybersecurity policies and ensure compliance across regions.

Skills

IT management

Systems integration

Cybersecurity

Communication skills

Cloud platforms

Network infrastructure

Job description

We are looking for a technically sharp and operationally minded Senior IT & Systems Manager to own our firm's technology ecosystem across all global offices. This role is the bridge between our people and the tools they use every day — ensuring every software platform is deployed, adopted, maintained, and secured across a multi-regional organization. You will be the go-to leader for technology infrastructure, software onboarding, systems health, and cybersecurity compliance firmwide.

Software Integration & User Onboarding

• Lead the evaluation, implementation, and integration of all firm-wide software platforms and collaboration tools
• Design and deliver onboarding programs that get new users up and running quickly on all systems across all offices and time zones
• Serve as the primary point of contact for software vendors, managing licenses, contracts, renewals, and support escalations
• Build and maintain user guides, training materials, and internal documentation for all platforms
• Partner with department leads to identify technology gaps and recommend solutions that improve workflow and productivity

Systems Maintenance & Uptime

• Own the health, performance, and reliability of all firm systems — servers, networks, cloud environments, and software platforms
• Establish and enforce a proactive maintenance schedule including patches, updates, version upgrades, and system audits across all global locations
• Ensure all software is kept current and compatible across the firm's international offices, accounting for regional infrastructure differences
• Monitor system performance and quickly resolve outages, slowdowns, or integration failures
• Manage IT infrastructure relationships with hosting providers, cloud platforms, and hardware vendors

Cybersecurity & Compliance

• Develop and enforce firmwide cybersecurity policies, access controls, and data protection protocols
• Conduct regular security audits and vulnerability assessments across all systems and offices
• Lead the firm's response to security incidents, breaches, or threats
• Ensure compliance with applicable data privacy regulations across all regions of operation
• Implement multi-factor authentication, endpoint protection, and secure remote access protocols across the global workforce
• Train staff on cybersecurity best practices and phishing awareness

International Coordination

• Coordinate technology operations across all domestic and international offices, ensuring consistent systems, tools, and security standards regardless of location
• Manage time zone differences and regional infrastructure challenges to maintain seamless global connectivity

Internal Collaboration

• Report to senior leadership on system health, security posture, technology roadmap, and IT budget
• Collaborate with HR on new hire technology onboarding and offboarding processes
• Work with department heads to understand evolving software needs and prioritize technology investments accordingly

Requirements

What You'll Bring

• 7–10 years of experience in IT management, systems integration, or technology operations — preferably within an architecture, engineering, or construction firm
• Strong working knowledge of network infrastructure, cloud platforms (Microsoft 365, Azure, AWS), and endpoint management
• Proven cybersecurity experience including policy development, incident response, and compliance management
• Experience supporting multi-office or international organizations across different time zones and regulatory environments
• Excellent communication skills — able to translate technical issues into plain language for non-technical staff and leadership
• Self-starter who can manage multiple priorities independently in a fast-paced, project-driven environment