Global Inside Sales: Customer Success Analyst

Parker Hannifin Corporation; MacGregor Park (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Parker Hannifin is seeking a Customer Success Analyst (Inside Sales) to support a Key Account and partner with the KAM team worldwide. You will manage forecast data, maintain relationships across internal and external stakeholders, and help ensure timely completion of action items.

The role requires strong analytical skills, cross-cultural communication, and experience with Excel data analysis. You will be the face of Parker Hannifin to the customer from a commercial perspective and contribute

Qualifications

• Bachelor's degree in business management, communication or similar discipline.
• 3 years of experience in a customer facing support role or other relevant experience.
• Competency to think critically and to ask critical questions.
• Ability to conduct business globally across different cultures.
• Excellent interpersonal and communication skills, including telephone and email skills.
• Excellent organizational, time management, and prioritization skills.
• Demonstrate comfort with uncertainty or ambiguity and exhibit a bias for action.
• Ability to analyze complex data, often Excel, and report findings/trends and provide recommendations.
• Ability to work in a team environment, cultivate strong customer relationships, and work independently.
• Ability to build and foster strong internal and external relationships.
• Ability to stay calm, positive, helpful and optimistic in a fast-paced, sometimes stressful environment.
• Computer proficiency, Microsoft products, and the ability to quickly learn new applications.

Responsibilities

• Establish and maintain strong internal relationships with global Account Management, Application Engineering, Customer Service, Shipping/Logistics, Production, Quality, Sales & Operation Planning, Pricing, Finance, Global Trade Compliance, Regulatory, and Product/Program Management.
• Establish and maintain strong external relationships with Purchasing, Planning, Supplier Quality Engineering, and other functions as needed.
• Lead all internal and external forecasting activities for the customer's US account and other locations as needed.
• Work with Planners to learn about material usage per part and forecast changes.
• Maintain list of customer and tier Sold To codes and keep reports up-to-date.
• Investigate and resolve invoice issues for the customer within the US.
• Analyze customer scorecard to identify gaps and drive corrective actions.
• Handle customer portal requirements, including FTA compliance, capacity updates, and PPAP documentation.
• Lead special projects for the KAM team and develop solutions to complex problems.
• Identify, implement, and lead process improvements.

Education

Bachelor's degree in business management or related discipline

Critical thinking

Interpersonal communication

Excel data analysis

Team collaboration

Time management

Ability to work under ambiguity

Tools

SAP

Business Intelligence

Microsoft Excel

Microsoft Office

Job description

Parker Hannifin is seeking a Customer Success Analyst (Inside Sales) to support a Key Account and partner with the KAM team worldwide. You will manage forecast data, maintain relationships across internal and external stakeholders, and help ensure timely completion of action items.

The role requires strong analytical skills, cross-cultural communication, and experience with Excel data analysis. You will be the face of Parker Hannifin to the customer from a commercial perspective and contribute