Technical Customer Service Specialist

Parker Hannifin Corporation; New Hope (MN); On-site; USD 63,000 - 99,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Paid time off

Company-paid holidays

Job summary

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. The Customer Service Representative role is based in New Hope, MN and focuses on managing medium-to-high complexity customer accounts, processing orders, and coordinating quotes to meet division objectives.

You will interact with internal teams, ensure compliance, and support customers using Parker Systems (PH Connect, EDI). This position emphasizes accuracy, communication, and continuous improvement within a

Qualifications

• Bachelor's degree in business or related discipline preferred.
• 2–3 years of experience in customer service or related field preferred.
• Intermediate computer skills; ability to quickly advance to this level.
• Excellent verbal, written and interpersonal communication skills.
• Available to travel to other Parker locations if needed.

Responsibilities

• Represents the division as the primary contact for assigned accounts, coordinating with central functional areas to provide premier customer service.
• Enters orders/releases for medium and some high complexity accounts and provides confirmations.
• Reviews terms and conditions for compliance; routes issues to management for resolution.
• Prepares formal quotations and conducts medium-level quote follow-up with customers and Territory Sales Managers.
• Coordinates medium-to-high complexity contract review activities internally.
• Issues ATRs, CARs, PARs, and customer complaints into the QSI system.
• Communicates pertinent customer information to departments regarding schedule or business changes.
• Assists with credits and add bills; collaborates with accounting and TSM to resolve payment issues.
• Supports customers using Parker Systems (PH Connect, EDI) with setup and basic maintenance.
• Participates in training of customer service representatives as needed.
• Researches data and presents information for team improvement discussions.
• Performs essential customer service duties; ensures data input accuracy.

Skills

Verbal communication

Written communication

Interpersonal skills

Willingness to travel

Education

Bachelor's degree in business or related discipline

Tools

PH Connect

EDI

Microsoft Office

Job description

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. The Customer Service Representative role is based in New Hope, MN and focuses on managing medium-to-high complexity customer accounts, processing orders, and coordinating quotes to meet division objectives.

You will interact with internal teams, ensure compliance, and support customers using Parker Systems (PH Connect, EDI). This position emphasizes accuracy, communication, and continuous improvement within a