Global Inside Sales & Customer Service Specialist

CS UNITEC INC; Norwalk (CT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

401(k) matching

Dental insurance

Job summary

CS UNITEC INC, located in Norwalk, CT, seeks an Inside Sales & Customer Service professional to support domestic and international accounts, process quotes, place orders, and resolve issues. You will thrive in a fast-paced environment with strong attention to detail and prioritization skills.

Responsibilities include managing distributor relationships, generating proposals, and following up on leads. Travel to tradeshows as needed. Prior experience in sales or customer service is preferred.

Qualifications

• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in MS Office and CRM systems.
• Experience with international customers and distributors is a plus.
• Familiarity with marketing literature and inventory management is a plus.
• Understanding of distributor relationships is advantageous

Responsibilities

• Serve as the primary point of contact for external sales reps and customers— placing orders, generating quotations, and proactively communicating order status.
• Follow up proactively on domestic and international sales leads, advocating CS Unitec product solutions.
• Develop and manage distributor account relationships, and build relationships with new and existing customers.
• Generate sales proposals for new accounts and expedite orders for domestic and international customers.
• Answer customer questions regarding pricing, availability, order status, RMAs, backorders, billing, and distributor locations.
• Manage the sales lead process, including organizing and maintaining the CRM database.
• Support outside sales staff as needed.
• Travel to tradeshows outside Connecticut as required.

Skills

Communication

Organization

Multitasking

MS Office

CRM

Tools

Prophet 21 ERP

Job description

CS UNITEC INC, located in Norwalk, CT, seeks an Inside Sales & Customer Service professional to support domestic and international accounts, process quotes, place orders, and resolve issues. You will thrive in a fast-paced environment with strong attention to detail and prioritization skills.

Responsibilities include managing distributor relationships, generating proposals, and following up on leads. Travel to tradeshows as needed. Prior experience in sales or customer service is preferred.