Global Inside Sales & Customer Service Specialist

CS UNITEC INC; Norwalk (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

401(k) matching

Dental insurance

Job summary

CS UNITEC INC is seeking an Inside Sales and Customer Service professional to support domestic and international accounts. You will handle quotes and orders, resolve issues, and actively pursue sales leads in a fast-paced environment.

Reporting to the Manager of Inside Sales, the role emphasizes attention to detail, prioritization, and strong organizational skills while collaborating with distributors and external sales reps.

Qualifications

• Strong interpersonal, written, and verbal communication skills.
• Experience in sales or customer service preferred, including with international customers and distributors.
• Proficiency with MS Office and CRM; experience with Prophet 21 ERP is a plus.
• Ability to manage multiple tasks and priorities in a fast-paced environment, both independently and in a team.

Responsibilities

• Serve as the primary point of contact for external sales reps and customers— placing orders, generating quotations, and proactively communicating order status and other pertinent information.
• Follow up on domestic and international sales leads, advocating CS Unitec product solutions.
• Develop and manage distributor account relationships, and build relationships with new and existing customers.
• Generate sales proposals for new accounts and expedite orders for domestic and international customers.
• Answer customer questions regarding pricing, availability, order status, RMAs, backorders, billing, and distributor locations.
• Manage the sales lead process, including organizing and maintaining the CRM database.
• Support outside sales staff as needed.
• Travel to tradeshows outside Connecticut as required.

Skills

CRM software

MS Office

Interpersonal skills

Organizational skills

Communication

International sales

Tools

CRM

Prophet 21 ERP

Excel

Word

Job description

CS UNITEC INC is seeking an Inside Sales and Customer Service professional to support domestic and international accounts. You will handle quotes and orders, resolve issues, and actively pursue sales leads in a fast-paced environment.

Reporting to the Manager of Inside Sales, the role emphasizes attention to detail, prioritization, and strong organizational skills while collaborating with distributors and external sales reps.