Representante de Ventas Internas y Atención al Cliente

CS UNITEC INC; Norwalk (CT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

401(k) matching

Dental insurance

Job summary

CS UNITEC INC, located in Norwalk, CT, seeks an Inside Sales & Customer Service professional to support domestic and international accounts, process quotes, place orders, and resolve issues. You will thrive in a fast-paced environment with strong attention to detail and prioritization skills.

Responsibilities include managing distributor relationships, generating proposals, and following up on leads. Travel to tradeshows as needed. Prior experience in sales or customer service is preferred.

Qualifications

• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in MS Office and CRM systems.
• Experience with international customers and distributors is a plus.
• Familiarity with marketing literature and inventory management is a plus.
• Understanding of distributor relationships is advantageous

Responsibilities

• Serve as the primary point of contact for external sales reps and customers— placing orders, generating quotations, and proactively communicating order status.
• Follow up proactively on domestic and international sales leads, advocating CS Unitec product solutions.
• Develop and manage distributor account relationships, and build relationships with new and existing customers.
• Generate sales proposals for new accounts and expedite orders for domestic and international customers.
• Answer customer questions regarding pricing, availability, order status, RMAs, backorders, billing, and distributor locations.
• Manage the sales lead process, including organizing and maintaining the CRM database.
• Support outside sales staff as needed.
• Travel to tradeshows outside Connecticut as required.

Skills

Communication

Organization

Multitasking

MS Office

CRM

Tools

Prophet 21 ERP

Job description

Benefits

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Dental insurance

About the Role

Reporting to the Manager of Inside Sales and Customer Service, this role supports customer service and inside sales for domestic and international accounts — handling quote and order inquiries, resolving customer issues, and proactively pursuing sales leads. Success in this role requires strong attention to detail, effective prioritization, and the ability to stay organized in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for external sales reps and customers— placing orders, generating quotations, and
• proactively communicating order status and other pertinent information.
• Follow up proactively on domestic and international sales leads, advocating CS Unitec product solutions.
• Develop and manage distributor account relationships, and build relationships with new and existing customers.
• Generate sales proposals for new accounts and expedite orders for domestic and international customers.
• Answer customer questions regarding pricing, availability, order status, RMAs, backorders, billing, and distributor locations.
• Manage the sales lead process, including organizing and maintaining the CRM database.
• Support outside sales staff as needed.
• Travel to tradeshows outside Connecticut as required.

Qualifications

• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational skills, attention to detail, and a process-oriented mindset.
• Ability to manage multiple tasks and priorities in a fast-paced environment, both independently and as part of a team.
• Proficiency in MS Office (particularly Excel and Word) and CRM; experience with Prophet 21 ERP System is a plus.
• Previous experience in sales or customer service preferred, ideally including work with international customers and distributors.
• Familiarity with marketing literature and inventory management is a plus.
• Understanding of how the Company’s independent sales reps, and customers interrelate is advantageous

Physical Requirements

• Ability to lift up to 20 lbs.
• Ability to work at a computer for 8 hours.

About Us

CS UNITEC INC is a leading provider of industrial power tools and equipment, trusted by professionals across a wide range of industries for quality, reliability, and innovation for over 36 years. Based in Norwalk, CT, we have built a strong reputation for delivering cutting-edge solutions backed by outstanding customer support. Our team is passionate, collaborative, and committed to making CS UNITEC a great place to grow your career.