Inside Sales & Customer Service Specialist Global Accounts

CS UNITEC INC; Norwalk (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

401(k) matching

Dental insurance

Job summary

CS UNITEC INC is seeking an Inside Sales/Customer Service professional to support domestic and international accounts. You will handle quotes, orders, and inquiries, while proactively pursuing sales leads and maintaining distributor relationships.

Key responsibilities include generating proposals, expediting orders, and communicating order status. Proficiency in MS Office and CRM is expected; Prophet 21 ERP experience is a plus. Travel to tradeshows may be required.

Qualifications

• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational skills, attention to detail, and a process-oriented mindset.
• Ability to manage multiple tasks and priorities in a fast-paced environment, both independently and as part of a team.
• Proficiency in MS Office (particularly Excel and Word) and CRM; experience with Prophet 21 ERP System is a plus.
• Previous experience in sales or customer service preferred, ideally including work with international customers and distributors.
• Familiarity with marketing literature and inventory management is a plus.

Responsibilities

• Serve as the primary point of contact for external sales reps and customers, placing orders and generating quotations.
• Proactively communicate order status and other pertinent information.
• Follow up on domestic and international sales leads, advocating CS Unitec product solutions.
• Develop and manage distributor account relationships, and build relationships with new and existing customers.
• Generate sales proposals for new accounts and expedite orders for domestic and international customers.
• Answer customer questions regarding pricing, availability, order status, RMAs, backorders, billing, and distributor locations.
• Manage the sales lead process, including organizing and maintaining the CRM database.
• Support outside sales staff as needed.
• Travel to tradeshows outside Connecticut as required.

Skills

Customer service

Inside sales

CRM

MS Office

Excel

Communication

Organization

Tools

Prophet 21 ERP

Job description

CS UNITEC INC is seeking an Inside Sales/Customer Service professional to support domestic and international accounts. You will handle quotes, orders, and inquiries, while proactively pursuing sales leads and maintaining distributor relationships.

Key responsibilities include generating proposals, expediting orders, and communicating order status. Proficiency in MS Office and CRM is expected; Prophet 21 ERP experience is a plus. Travel to tradeshows may be required.