Global Infrastructure Reliability Program Lead

Socket.dev; Nashville (TN); On-site; USD 121,000 - 163,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid Time Off

401(k) Plan

Parental leave

Job summary

Amazon seeks a Technical Infrastructure Program Manager to lead cross-functional projects that improve reliability of global devices and IT infrastructure. You will apply data-driven methods, root cause analysis, and pilots to scale fixes across a thousand-site fleet.

This hands-on role partners with process owners, hardware vendors, and leadership to reduce support tickets and maintenance burden. You will scope projects, drive execution, communicate risks and status to senior leadership, and

Qualifications

• 3+ years of technical infrastructure management experience.
• Knowledge of best practices and emerging technologies related to infrastructure (network, data center, hardware, software).
• Experience with automation and version control tools; cloud platforms (AWS).

Responsibilities

• Manage projects end to end, identify risks, clear blockers, ensure quality and releases.
• Document current-state processes and define roadmaps to desired future state.
• Coordinate across organizations, secure resources, set priorities and milestones.
• Drive delivery with stakeholders and control scope and schedules.
• Apply Six Sigma, Agile, Lean, or Kaizen to improve processes.
• Oversee rollout, testing, and deployment through staging and production.

Skills

Technical infra management

Infrastructure knowledge

Project management

Tools

AWS

Version control

Job description

Amazon seeks a Technical Infrastructure Program Manager to lead cross-functional projects that improve reliability of global devices and IT infrastructure. You will apply data-driven methods, root cause analysis, and pilots to scale fixes across a thousand-site fleet.

This hands-on role partners with process owners, hardware vendors, and leadership to reduce support tickets and maintenance burden. You will scope projects, drive execution, communicate risks and status to senior leadership, and