Global Network Infrastructure Program Manager

Amazon Web Services (AWS); Seattle (WA); On-site; USD 127,000 - 172,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Technical Infrastructure Program Manager to support internet capacity provisioning across cross‑functional projects and to drive stability of next‑generation IP networks. You will manage external peering communications, coordinate deployments, and collaborate with stakeholders to meet customer SLAs.

The role emphasizes end‑to‑end provisioning, cross‑functional collaboration, and delivering scalable, cost‑effective network solutions for AWS globally.

Qualifications

• 3+ years of technical infrastructure management experience.
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software).
• Experience with varying scenarios of infrastructure builds.

Responsibilities

• Working directly with technical business development peers.
• Develop trust-based relationships with deployment key stakeholders.
• Lead deployments at order and circuit level physical provisioning, coordinating logical provisioning to move circuits to operational.
• Identify operational inefficiencies, improve processes, automate tasks and partner with cross functional teams to develop new solutions.
• Maintain order level visibility and ownership to go live.
• Generating actionable insights and workflow change through the use of metrics, dashboards and deep live analysis.
• Owns end to end external peering communication during the lifecycle of provisioning and/or related activities, managing and following up with external providers as required to meet customer SLAs.
• Holds key customers meetings to manage expectations and prioritize key deployment orders updates to customers and stakeholders with a focus on priority orders.
• Holds key partner meetings with required data center or business development teams to ensure SLAs are met across the process.

Skills

Infra management

Networking concepts

Infrastructure builds

Tools

CCNA/JNCIA certification

Job description

Amazon Data Services, Inc. is seeking a Technical Infrastructure Program Manager to support internet capacity provisioning across cross‑functional projects and to drive stability of next‑generation IP networks. You will manage external peering communications, coordinate deployments, and collaborate with stakeholders to meet customer SLAs.

The role emphasizes end‑to‑end provisioning, cross‑functional collaboration, and delivering scalable, cost‑effective network solutions for AWS globally.