Global Infra Reliability Program Manager

Amazon; Tennessee; On-site; USD 141,000 - 191,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k)

Job summary

Amazon is seeking a Sr. Technical Infrastructure Program Manager to own cross-functional projects that eliminate defects in end-user devices across a global fleet.

You will leverage telemetry, root cause analysis, and pilots to scale fixes across 1,000+ sites, while partnering with vendors and process owners to harden configurations and reduce support load. You will define roadmaps, communicate status to senior leadership, and drive measurable productivity, efficiency, and reliability gains in a

Qualifications

• 5+ years of program management or technical project management experience.
• Experience managing cross-functional projects and initiatives.
• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma.
• Experience applying KPIs to analyses, or leading opportunities to improve automate, standardize or simplify tools and processes.
• Experience with Cloud platforms (preferably AWS), database systems (SQL and NoSQL), AI tools for development productivity, contributing to open-source projects, and/or version control systems.

Responsibilities

• Manage projects end to end: identify and mitigate risks, clear blockers, deliverables, releases and post-launch monitoring.
• Deep dive and document current-state processes, define future state, outline roadmaps to close gap.
• Maintain view of business and technical requirements of solutions.
• Partner with managers to secure resources, scope engineering efforts, set priorities and milestones.
• Apply process improvement methodologies such as Six Sigma, Agile, Lean, or Kaizen.
• Oversee rollout process, testing and deployment across environments.
• Identify KPIs to measure quality and productivity; surface improvement opportunities.

Skills

Program management

Cross-functional collaboration

Kaizen / Lean / Six Sigma

KPIs / data-driven analyses

Cloud/AWS & databases

Tools

AWS

SQL/NoSQL

Version control

Job description

Amazon is seeking a Sr. Technical Infrastructure Program Manager to own cross-functional projects that eliminate defects in end-user devices across a global fleet.

You will leverage telemetry, root cause analysis, and pilots to scale fixes across 1,000+ sites, while partnering with vendors and process owners to harden configurations and reduce support load. You will define roadmaps, communicate status to senior leadership, and drive measurable productivity, efficiency, and reliability gains in a