Global Infra Operations Lead — Remote

TKO; New York (NY); Remote; USD 93,750 - 125,000; Full time

Benefits offered by this job

Health care

Retirement benefits

Paid vacation

Job summary

A leading sports and entertainment company is seeking an Operations Shift Lead to manage global IT infrastructure operations. The role ensures the performance, stability, and continuous improvement of core enterprise platforms, facilitating operations across sports and media. Responsibilities include leading a team, driving incident management, and optimizing service delivery using technologies like ServiceNow and Datadog. Ideal candidates have 5+ years of enterprise support experience and strong leadership skills, with a preferred background in ITIL or operational excellence.

Qualifications

• 5+ years of experience supporting enterprise IT infrastructure environments.
• 2+ years of experience leading technical operations teams or acting in senior operational roles.
• Hands-on familiarity with operational platforms for monitoring and observability.

Responsibilities

• Lead global 24x7 infrastructure operations encompassing endpoint management and messaging collaboration.
• Drive root cause analysis and problem management activities following significant incidents.
• Implement corrective actions and operational improvements to prevent recurrence.
• Maintain clear operational documentation and post-incident reporting standards.

Skills

Operational Leadership

Reliability Engineering

Service Management

Technical Breadth

Financial Acumen

Crisis Management

People Leadership

Strategic Communication

Execution Focus

Continuous Improvement Mindset

Communication

Comfort with Ambiguity

Resilience

Customer Orientation

Education

Bachelor’s degree in information technology, Computer Science, or a related field

Tools

ServiceNow

Datadog

Splunk

Job description

A leading sports and entertainment company is seeking an Operations Shift Lead to manage global IT infrastructure operations. The role ensures the performance, stability, and continuous improvement of core enterprise platforms, facilitating operations across sports and media. Responsibilities include leading a team, driving incident management, and optimizing service delivery using technologies like ServiceNow and Datadog. Ideal candidates have 5+ years of enterprise support experience and strong leadership skills, with a preferred background in ITIL or operational excellence.