Global Infra Operations Lead — Remote

TKO; Town of Florida (NY); Remote; USD 93,750 - 125,000; Full time

Benefits offered by this job

Health care

Retirement plan

Vacation

Paid time off

Job summary

A premium sports and entertainment company seeks an Operations Shift Lead to oversee global IT infrastructure operations. This role involves managing service reliability, conducting root cause analyses, and fostering operational improvements. Ideal candidates will have over 5 years of experience in enterprise IT environments along with strong leadership, communication, and technical skills. This position offers the flexibility to work remotely and includes competitive compensation and benefits.

Qualifications

• 5+ years of experience supporting enterprise IT infrastructure environments.
• 2+ years of experience leading technical operations teams or acting in a senior operational role.
• Hands-on familiarity with operational platforms such as ServiceNow, Datadog, or Splunk.

Responsibilities

• Lead global 24 × 7 infrastructure operations.
• Drive root cause analysis and problem management activities.
• Implement corrective actions and operational improvements.

Skills

Operational Leadership

Reliability Engineering

Service Management

Technical Breadth

Financial Acumen

Crisis Management

People Leadership

Strategic Communication

Execution Focus

Continuous Improvement Mindset

Communication

Comfort with Ambiguity

Resilience

Customer Orientation

Education

Bachelor’s degree in information technology or Computer Science

Tools

ServiceNow

Datadog

Splunk

Okta

Entra ID

M365

Box

Zoom

CrowdStrike

Palo Alto SASE

Job description

A premium sports and entertainment company seeks an Operations Shift Lead to oversee global IT infrastructure operations. This role involves managing service reliability, conducting root cause analyses, and fostering operational improvements. Ideal candidates will have over 5 years of experience in enterprise IT environments along with strong leadership, communication, and technical skills. This position offers the flexibility to work remotely and includes competitive compensation and benefits.