Remote Global Infra Operations Lead

World Wrestling Entertainment, Inc.; Connecticut; Hybrid; USD 93,750 - 125,000; Full time

Benefits offered by this job

Health care

Retirement

Vacation and paid time off

Growth and developmental opportunities

Job summary

World Wrestling Entertainment, Inc. is seeking an Operations Shift Lead to manage global infrastructure services. This role is pivotal for ensuring stability and performance across various platforms while partnering with engineering and service delivery teams.

The ideal candidate will have a bachelor's degree in a relevant field, at least 5 years of experience in enterprise IT environments, and outstanding leadership capabilities. The position offers a competitive salary and benefits.

Qualifications

• Proven ability to run mission‑critical, global IT Infrastructure operations.
• Strong grasp of SRE principles, automation, observability, and resilience engineering.
• Deep understanding of ITIL and ITSM tools, with focus on metrics‑driven improvement.

Responsibilities

• Lead global 24×7 infrastructure operations encompassing endpoint management.
• Drive root cause analysis (RCA) and problem management activities.
• Implement corrective actions and operational improvements.

Skills

Operational Leadership

Reliability Engineering

Service Management

Technical Breadth

Financial Acumen

Crisis Management

People Leadership

Strategic Communication

Execution Focus

Continuous Improvement Mindset

Communication

Comfort with Ambiguity

Resilience

Customer Orientation

Education

Bachelor’s degree in information technology, Computer Science, or a related technical field

5+ years of experience supporting enterprise IT infrastructure environments

2+ years of experience leading technical operations teams

Hands‑on familiarity with operational platforms such as ServiceNow, Datadog, or Splunk

Job description

World Wrestling Entertainment, Inc. is seeking an Operations Shift Lead to manage global infrastructure services. This role is pivotal for ensuring stability and performance across various platforms while partnering with engineering and service delivery teams.

The ideal candidate will have a bachelor's degree in a relevant field, at least 5 years of experience in enterprise IT environments, and outstanding leadership capabilities. The position offers a competitive salary and benefits.