Infrastructure Manager

TPA technologies; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading tech company in Boston is seeking an Infrastructure Operations Lead to oversee infrastructure operations and guide a team. The ideal candidate will have extensive experience leading enterprise-scale services, excellent communication skills, and technical proficiency in virtualization and networking. Responsibilities include team leadership, incident response, and continuous improvement initiatives. This is a full-time position with opportunities for mentorship and strategic alignment with business goals.

Qualifications

• 3-5 years in a team lead or people management role.
• Excellent communication and people leadership skills.
• Experience operating within SOC1 or regulated environments.

Responsibilities

• Lead day-to-day infrastructure operations and team performance.
• Drive automation, standardization, and continuous improvement initiatives.
• Participate in incident response and on-call rotations.

Skills

Leadership in infrastructure services

Communication of technical risk

Hands-on virtualization and storage

Disaster recovery planning

Networking fundamentals

Ability to prioritize under pressure

Tools

Windows

Linux

Hypervisors

Job description

Overview

We’re looking for a hands-on Infrastructure Operations Lead who thrives in complex environments and knows how to keep systems running smoothly while guiding a team through change. This role blends technical depth, leadership, and strategic thinking.

The Ideal Candidate Is Someone Who:

• Spots issues early and resolves them before they impact users or the business
• Is a trusted technical go-to who explains complex concepts in plain language
• Continuously looks for smarter ways to work through automation and process improvement
• Stays calm under pressure and confidently leads during incidents
• Leads by example, mentoring others and setting a high technical bar
• Builds strong relationships with customers, senior leaders, and cross-functional teams
• Adapts easily and helps teams navigate technology and organizational change
• Thinks strategically, aligning infrastructure decisions with business goals
• Keeps systems modern, secure, and compliant with cloud and security standards

What You’ll Do

• Lead day-to-day infrastructure operations and team performance
• Own the infrastructure ticketing queue and ensure timely delivery of data center tasks
• Drive automation, standardization, and continuous improvement initiatives
• Mentor and support engineers, fostering growth and strong team culture
• Partner with IT leadership and business stakeholders on operational strategy
• Ensure high availability through monitoring, capacity planning, and proactive maintenance
• Participate in incident response and on-call rotations with clear executive communication
• Support IT projects and ensure operational readiness
• Perform hands-on data center tasks including hardware provisioning and maintenance

What You Bring

• Experience leading enterprise-scale infrastructure services and teams
• Strong ability to communicate technical risk to business audiences
• Hands-on experience with virtualization, VDI, storage, backup, Windows, Linux, and hypervisors
• Disaster recovery planning and execution experience
• Working knowledge of ITIL processes (Incident, Change, Problem, Request)
• Networking fundamentals (TCP/IP, BGP, OSPF)
• Excellent communication and people leadership skills
• Experience operating within SOC1 or regulated environments
• Ability to prioritize effectively under pressure

Education:

Experience:

3–5 years in a team lead or people management role